Ecommerce earnings recap: Best Buy, Macy's, Warby Parker

More retailers in Digital Commerce 360’s Top 1000 list of leading ecommerce retailers in North America reported ecommerce earnings results for the most recent fiscal quarter. Retailers in the apparel industry reported mixed results, while ecommerce platform Salesforce had another year of impressive growth. Here’s the ecommerce earnings summary you need to know from this quarter. Read more ecommerce earnings coverage here.

Parentheses indicate the merchant’s ranking in the Top 1000.

Amazon.com Inc. (No. 1)

Amazon beat expectations with earnings for its fiscal fourth quarter ended Dec. 31, 2023. Its net sales in the quarter grew 14% year over year to $170.0 billion.

Full-year sales grew 12% to $574.8 billion in 2023, up from $514.0 billion in 2022. Read more about Amazon’s earnings here.

AutoZone Inc. (No. 298)

AutoZone said net sales grew 4.6% to $3.9 billion in its fiscal second quarter ended Feb. 10. Commercial sales grew faster than do-it-yourself (DIY) sales, the retailer said. However, in the last four weeks of the quarter, low temperature and snow on the east coast increased DIY sales. Extreme weather can “drive hard part failures and accelerate maintenance over time,” AutoZone president and CEO Phil Daniele said in a Feb. 27 earnings call with investors.

Bath & Body Works Inc. (No. 56)

Bath & Body Works reported that net sales grew 0.8% to $2.91 billion in its fiscal fourth quarter ended Feb. 3. Meanwhile, the retailer’s sales declined 1.7% for the full year. Online conversion increased 3% in the quarter, CEO Gina Boswell said, driven by personalized product recommendations and BOPIS expansions. In 2024, the retailer plans to add an AI fragrance finder and personalized landing pages.

Best Buy (No. 7)

Best Buy domestic revenue declined 0.9% to $13.41 billion in Q4 of fiscal 2024, which ended Feb. 3.

Read more on Best Buy’s earnings here.

Carter’s Inc. (No. 76)

Carter’s reported a 6% decline in net sales in its fiscal fourth quarter ended Dec. 30. Sales declined 8% to $2.95 billion for the full year. Ecommerce sales are the highest margin part of the business, but they were down 20% in 2023, CEO Michael Casey said. That decline was driven by lower traffic, while conversion and average transaction value stayed consistent year over year, he said. Carter’s has plans to launch new media campaigns and focus on search engine optimization (SEO) to improve traffic in 2024.

Costco Wholesale Corp. (No. 6)

Costco said net sales grew 6.1% to $56.72 billion in its first fiscal quarter of 2024 ended Nov. 26, 2023. Ecommerce comparable sales grew 6.3% in the same period. E-gift cards, snacks and pet items were all strong in the ecommerce channel, the retailer said.

EBay Inc.

EBay revenue grew 2% to $2.56 billion in the fourth quarter ended Dec. 31.

The marketplace ranks No. 6 in Digital Commerce 360’s Global Online Marketplaces database. The database ranks the 100 largest such marketplaces by 2023 third-party gross merchandise volume (GMV).

Figs Inc. (No. 173)

Figs said net revenue was flat at $144.9 million in the fourth quarter ended Dec. 31. Full-year net revenue grew 7.9% to $545.6 million, due to an increase in orders and AOV. Scrubs made up the majority of sales, but non-scrub products grew to 23% of net revenue in the quarter, Figs said. The retailer plans to continue growing offerings in outerwear, footwear, and other products for health care professionals.

Home Depot (No. 4)

Home Depot reported that online sales increased about 2% year over year in its fiscal fourth quarter ended Jan. 28. Meanwhile, total Q4 sales decreased 2.9% year over year to $34.8 billion.

iRobot Corp. (No. 396)

iRobot reported that revenue declined to $307.5 million from $357.9 million in the fourth quarter ended Dec. 31.

“As we shared last month, we are actively implementing an operational restructuring plan designed to both stabilize the business in the current environment and advance our growth initiatives,” interim CEO Glen Weinstein in a written statement.

In January, Amazon announced it would not acquire iRobot due to regulatory roadblocks in the European Union. iRobot also said it would cut 350 jobs, about 30% of its workforce, by the end of March.

Lowe’s Cos. Inc. (No. 12)

Lowe’s reported that total sales declined 17% to $18.60 billion in its fiscal fourth quarter ended Feb. 2.

Macy’s Inc. (No. 17)

Macy’s reported $8.12 billion in net sales for its fiscal fourth quarter ended Feb. 3. That’s a 1.7% decrease versus $8.26 billion in the prior-year’s comparable period.

Qurate Retail, Inc. (No. 18)

Qurate reported that revenue declined 11% to $3.14 billion in the fourth quarter ended Dec. 31.

Salesforce

Salesforce said revenue growth was in the double digits for its fiscal Q4 and 2024 ended Jan. 31, 2024.

In North America, 76 of the top 2000 online retailers use Salesforce as their ecommerce platform, according to Digital Commerce 360 data.

Read more on Salesforce’s earnings here.

Target Corp. (No. 5)

Third-quarter sales declined 4.9% for the mass merchant, to $25 billion from $26.12 billion in its fiscal third quarter ended Oct. 28. Meanwhile, Target online sales decreased 6% year over year.

Moreover, Target’s online sales declined 6.7% year over year for the first nine months of its fiscal year. Read more about Target’s earnings here.

Urban Outfitters Inc. (No. 30)

Urban Outfitters reported that net sales grew 7.3% to $1.49 billion in its fiscal fourth quarter ended Jan. 31. That increase was driven in part by “high single-digit positive growth in digital sales channels,” which outpaced store sales, the retailer said in a press release. Traffic and the number of transactions grew both online and in stores, it said.

Warby Parker Inc. (No. 341)

Warby Parker said net revenue grew 10.5% to $161.9 million in the fourth quarter ended Dec. 31. Revenue grew 12% for the full fiscal year. The eyewear retailer opened 40 new stores in the year, for a total of 273. Warby Parker online sales declined 3% in 2023 and 1% in Q4. Ecommerce revenue also declined in 2022, but the retailer expects it to grow in the low single digits in 2024. In Q4, ecommerce represented 33% of Warby Parker’s revenue.

Walmart (No. 2)

Walmart said U.S. online sales grew 17% for its fiscal 2024 fourth quarter ended Jan. 31. Its global ecommerce sales grew 23% over the same period, while international ecommerce increased 44%.

So what does it mean?

Apparel retailers reported mixed results, and online sales trends were not consistent across the board. Urban Outfitters grew sales with a surge in online customers, while Carter’s saw a steep decline in ecommerce compared to in-store sales.
iRobot is still recovering from the failed Amazon deal, with plans to reset executive leadership in 2024.

Ecommerce earnings calendar

Here’s when other ecommerce earnings are scheduled to report this quarter:

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Ecommerce earnings recap: What you missed from Best Buy, Warby Parker and more