The B2B Ecommerce Report on Customer Experience Trends analyzes the latest developments in B2B ecommerce by collecting data from various sources, including the U.S. Department of Commerce and our chosen partners. This report examines critical ecommerce sales channels and predicts the future impact of technologies such as AI, personalization, and connected commerce on the interactions between B2B buyers and sellers.
In 2024, business buying at all levels will be primarily influenced by the growing number of digital-first customers, who will expect manufacturers and distributors to provide them with exceptional user experiences and personalized commerce excellence through any channel.
Download our report to view over 15 charts and graphs that illustrate CX market trends and discover more about them and their potential impact on the future of B2B ecommerce.
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