"Our digital penetration is at an all-time high of 73% for independent restaurants," says US Foods CEO David Flitman in a Q4 earnings call.

US Foods Holding Corp. finished off 2023 with a big appetite for digital commerce. The company is one of the country’s biggest food services distributors.

The distributor is looking for even more digital transformation in 2024, CEO David Flitman told analysts on US Foods’ Feb. 15 year-end earnings call, according to a transcript from Seeking Alpha. “Our proprietary digital platforms, MOXē and VITALS were key drivers of our topline performance in 2023 and are enablers of further growth in 2024 and beyond,” he told analysts. “We continue to lead the industry in the digital customer experience by constantly innovating and adding new capabilities to meet our customers’ needs. Our differentiated business model, digital expertise and sustainable competitive advantages will enable us to drive continued market outperformance.”

For the year ended Dec. 31, net sales for US Foods increased 4.5% to $35.6 billion from $34.1 billion in 2022. Net income in 2023 was $506 million. That’s compared with $265 million in the prior year.

US Foods digital results

US Foods distributes more than 400,000 food and nonfood products to the healthcare and hospitality industries. The business does not break out ecommerce sales. However, the company does provide color on how important digital commerce is to growing its business.

In October 2022, US Foods rolled out MOXē, a mobile app where users can find the right products from a selection of more than 400,000 items, manage orders and track deliveries, among other tasks. Since then, MOXē has become a big driver of US Foods digital sales, Flitman told analysts. “We are also transforming the experience for our customers through our MOXē digital solutions platform that enables customers to easily place orders, manage inventory and pay bills,” he said. “MOXē is now fully embedded with our independent restaurant business and approximately 50% of our national chain business with full deployment anticipated by the second half of 2024. Our digital penetration is at an all-time high of 73% for independent restaurants.”


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