Consumers expect the store and online experience of a retail chain to be seamless. 70.1% of retail chains in the Top 1000 offer buy online, pick up in store, and 80.1% allow consumers to return online orders in stores. Here's a breakdown of the other omnichannel features offered by the 209 Top 1000 retail chains in 2020.

For an in-depth analysis of omnichannel retailing, read the Digital Commerce 360 Omnichannel Report.