SANTA MONICA, Calif.–(BUSINESS WIRE)–Happy Returns, a technology, logistics and service provider of in-person returns for online retailers, today announced the opening of its first Return Bar in New York City, at Rockefeller Center. The Company’s new Manhattan flagship is located in the Rockefeller Center retail concourse and occupies a former ticket booth for Radio City Music Hall.
“Since the moment we launched in Los Angeles, we have fielded a steady stream of requests from both retailers and shoppers to open a Return Bar in New York City,” said David Sobie, Co-Founder and CEO of Happy Returns. “We appreciated that New York required a different approach, and are thrilled to be opening in an iconic location that serves as both a transportation hub and a retail destination.”
Happy Returns’ new Manhattan location represents its first collaboration with Tishman Speyer, the owner of Rockefeller Center. The Companies also intend to offer Happy Returns as part of Zo, Tishman Speyer’s comprehensive suite of amenities and services for its office tenants.
“Our tenants seek innovative services, like the ability to return online purchases with maximum convenience,” said Michael Spies, Senior Managing Director, Innovation. “We are excited to welcome Happy Returns to Rockefeller Center and look forward to integrating the service to the Zo portfolio.”
Happy Returns’ location is on the retail concourse level, in the north hallway across from GNC. It is accessible from both the Rockefeller Center subway station and the 30 and 45 Rockefeller Plaza building lobbies. The Return Bar is open and accepting returns from participating retailers from 9a-8p on Monday through Friday and 11a-6p on Saturday and Sunday.
About Tishman Speyer
Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. Founded in 1978, Tishman Speyer is active across the United States, Europe, Latin America and Asia, building and managing premier office, residential and retail space in 30 key global markets for industry-leading tenants. The firm has acquired, developed and operated a portfolio of over 165 million square feet with a total value of approximately US $83 billion spread over 402 assets. Signature assets include New York City’s Rockefeller Center and Chrysler Center, São Paulo’s Torre Norte, The Springs in Shanghai, Lumière in Paris and OpernTurm in Frankfurt. Tishman Speyer currently has projects at different stages of development in Atlanta, Boston, Brasília, Chengdu, Frankfurt, Gurgaon, Hyderabad, Los Angeles, New York City, Paris, Rio de Janeiro, San Francisco, São Paulo, Shanghai, Shenzhen and Washington, DC. The firm also operates prominent office property portfolios in Chicago and London.
About Happy Returns
Happy Returns is solving the #1 pain point of e-commerce: returns. Happy Returns does this by providing a seamless, integrated system of technology, service, and logistics that gives shoppers the frictionless returns experience they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of 50+ Return Bar locations in 14 metro areas staffed by friendly, well-trained Returnista return specialists located in premier shopping centers, independent boutiques, and other convenient spots.
Happy Returns’ co-founders met at HauteLook/NordstromRack.com, where they led the launch of the highly successful Return To Rack program, in which HauteLook shoppers return online purchases to Nordstrom Rack physical stores. The company is based in Santa Monica, California, and its investors include U.S. Venture Partners, Upfront Ventures, and Lowercase Capital.