2020 Click, Ship & Return Report

In-depth analysis and insights into ecommerce fulfillment trends
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2020 Click, Ship & Return Report

Retailers are dealing with unparalleled fulfillment challenges amidst the coronavirus pandemic.

Although many retailers have proactively responded to increased ecommerce demand with safer and easier alternatives like curbside pickup and shipping orders from stores, consumers are expecting quicker and cheaper delivery now more than ever, with 63% of shoppers wanting unconditional free shipping.

Online sales in Q2 2020 have increased 44.4% year over year, and shipping carriers FedEx and UPS reported package volume increasing more than 20% in the same quarter. Retailers are responding to these increases by adjusting their fulfillment processes and searching for alternative ways to fulfill online orders beyond the usual shipping carriers.

The 2020 Click, Ship & Return Report contains expert research and data, with relevant analysis on the unexpected rise in ecommerce, and current pain points such as order processing and fulfillment. This report examines everything from shipping and returns to buy online pickup in store, and puts the fulfillment strategies of top online retailers to the test with real-world orders of both delivery and curbside pickup.

View the table of contents for full details on what’s included in the report.

What's included in the 2020 Click, Ship & Return Report

  • In-depth analysis of the shipping policies of Top 1000 retailers
  • 30+ charts and graphs evaluating retailers’ fulfillment practices
  • Analysis of how COVID-19 has impacted fulfillment
  • Overview of Amazon’s fulfillment practices
  • Results from a physical test on curbside pickup from 12 top retail chains
  • Interviews with top executives exploring curbside pickup, buy online pickup in store, and ship-from-store services
  • Exclusive survey results and analysis on consumers’ shipping and return expectations

45%

Percentage of Top 1000 retailers offer free shipping with a threshold dollar purchase

102

Total number of Top 500 retailers that added curbside pickup between January and August 2020

$50

Median purchase threshold of the Top 1000 retailers that offer free shipping

What you get

Click, Ship & Return Report

Analyzing the shipping and returns processes of the Top 1000 e-retailers

  • 2020 Click, Ship & Return Report

    View the table of contents

  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon's fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
  • Report PDF $399

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  • 2020 Click, Ship & Return Report
  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon's fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
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  • 2020 Click, Ship & Return Report
  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon's fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
  • Access to All Reports Published
  • Access All Charts & Data
  • Online Database Access
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Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, ecommerce rankings, and databases. Learn more about our 360 Premium Memberships.