2023 Omnichannel Report
Retailers are rethinking how to offer shoppers more options to shop the way they want to.
Investing in mobile apps to link online and in-store shopping has been particularly successful for hybrid customers. And as the habits of hybrid shoppers become clearer, retailers are strategizing which omnichannel services to expand and which to cut.
Digital Commerce 360’s 2023 Omnichannel Report is the ultimate guide to understanding how to effectively sell both online and in-store and provide an exceptional shopping experience for customers.
This report explores case studies on top omnichannel retailers like Home Depot, Tractor Supply Co., DXL, Perry Ellis and more, and analyzes the omnichannel fulfillment methods offered by the 139 retail chains in the Digital Commerce 360 Top 500.
A helpful guide for both retailers and the vendors that service them, this Omnichannel Report is packed with the latest research and data on the evolving needs of shoppers and immediate changes retailers should make to meet their demands.
View the table of contents for full details on what’s included in the report.
Published April 2023
2023 Omnichannel Trends & Strategies
A deep dive into what’s changed with BOPIS and curbside pickup, store locators and visibility, and omnichannel returns.
25+ Data-Packed Charts
Start visualizing the power of strategies and trends in omnichannel retailing and share critical data with your colleagues and clients.
The Shopper Speakers
We’re revealing our findings from a 2023 Omnichannel Survey, conducted by Digital Commerce 360 and Bizrate Insights.
WHY YOU SHOULD BUY IT
Digital Commerce 360’s 2023 Omnichannel Report is the industry’s most detailed study of omnichannel strategies. This report is critical for retailers to build effective omnichannel strategies and deliver a seamless shopping experience for customers.
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