Bringing more digital commerce experiences to manufacturers and other customers of MSC Industrial Supply Co. will be a top focus of Faisal Hussain, who has been named vice president of ecommerce for MSC Industrial Supply Co., MSC said today.
“I am looking forward to helping deliver manufacturing customers a nimble digital experience to conduct business and interact with us when and how they want, beyond what they experience as consumers today,” Hussain said in a prepared statement MSC released. He reports to Steve Baruch, executive vice president and chief strategy and marketing officer. Hussain is filling a new position as vice president of ecommerce, an MSC spokesman says.
Serving a diverse customer base
“Although MSC has always been at the forefront of B2B ecommerce with a highly rated website, we recognize that we must continue to transform to deliver a world-class digital experience for our customers,” Baruch said. “Faisal is a savvy business and technology leader adept at meeting the expectations of a diverse customer base by consistently delivering an end-to-end seamless experience. We are pleased to bring his insights and expertise to MSC in support of our customers and suppliers.”
At Ingram Micro, Hussain served as executive director of global product management and UX (user experience). Prior to Ingram Micro, he worked in a variety of executive positions in engineering and ecommerce at office supplies retailer and distributor Staples, internet services provider Comcast and Apptix, a provider of internet-hosted business services now known as Fusion Connect.
“I am excited to join MSC, which has a rich, successful history of serving customers at the highest levels,” Hussain said. We have a compelling opportunity to shape the future of B2B commerce.”
MSC’s formal corporate name is MSC Industrial Direct Co. Inc., but it generally goes by MSC Industrial Supply Co., the name of its primary business unit.
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