The search for a new top executive for the brand began in February, when the company announced Jeff Kirwan would exit the post after just over three years. The Gap brand has been the company’s most troubled division, with a slew of management changes and shifts in strategy. The parent company has been working to fix issues at the brand, including late deliveries that resulted in excess inventory the retailer had to discount in order to sell.
“They’ve turned the dial; now if they can continue to do that is a separate question,” said Poonam Goyal, an analyst at Bloomberg Intelligence. Wall Street is “still a little pessimistic about if they can do it. While it’s an iconic brand, there’s just so much competition.”
Gap, No. 20 in the Internet Retailer 2018 Top 1000, has become increasingly dependent on its Old Navy and Athleta chains and hasn’t been able to translate growth there into success at its eponymous brand.
“Neil brings significant retail and apparel experience to Gap Inc. and a track record of transforming and repositioning brands,” said Peck.
Fiske most recently served as CEO at surfwear company Billabong International. Prior to that, he held CEO roles at outdoor outfitter Eddie Bauer (No. 93) and Bath and Body Works, Gap said in a statement. Fiske will begin his new post on June 20 and will report to Peck.
“I think they’ve hired a good candidate to lead the turnaround,” Goyal said of Fiske. “He seems promising, and the Gap brand needs someone that sort of understands what it takes to turn around a brand. It really needed leadership that can envision the longer term of a brand and create better brand perception.”