May 25, 2017, Shenzhen – Walmart launched its official Chinese flagship store today on JD.com, China’s largest retailer, offering Chinese customers the convenience of shopping online for their everyday needs, while still enjoying the same 90-day worry-free return service that is currently available at all Walmart brick-and-mortar stores. By combining Walmart’s experience in serving Chinese customers for more than 20 years with JD’s extensive e-commerce platform and nationwide logistics network, Walmart is now offering a truly seamless omnichannel shopping experience to its customers across the country.
Walmart examined the shopping habits of Chinese customers and then handpicked more than 1,700 of the most-purchased items to offer on Walmart’s flagship store. Since all items are sourced through the same Walmart supply chain system that the stores use, customers can be sure they are buying only authentic, quality goods, consistent with JD’s commitment to its 236 million active customers. Available items cover a wide range of categories including food, consumables, general merchandise, toys and apparel. They include many customer favorites such as Walmart’s private brand products, direct imported items, and many popular items offered at long-term lowest prices, such as Golden Fish scented rice, Telunsu grain milk, Fulinmen non-GMO corn oil, Breeze golden package tissue paper, and more.
Supported by JD’s unparalleled logistics system, customers in many first and second-tier cities who order before 11:00am will receive their packages the same day, delivered by JD employees to their door. As Walmart and JD deepen their partnership, more customers outside of those cities will be able to enjoy same-day delivery service in the future, in line with JD’s same- and next-day delivery network that covers of a population of more than 600 million. During today’s grand opening of Walmart’s flagship store on JD, customers will find a wide variety of coupons and promotions for items favored by Chinese customers.
“Walmart is committed to providing the most trusted retail experience to consumers in China,” said Jordan Berke, Vice President of Hypermarket Ecommerce, Walmart China. “We are very pleased to extend our partnership with JD to offer quality, trusted products to customers nationwide. We have seen a tremendous response from customers on the JD Daojia platform and expect to see similar enthusiasm from customers on JD.com.”
“The launch of the Walmart flagship store on JD shows the strength of the growing relationship between the two companies,” said Carol Fung, President of JD Fast Moving Consumer Goods. “We hope to further surpass customer expectations by leveraging both companies’ highly effective and excellent supply chain systems in the future. We aim to continuously improve the effectiveness of China’s retail business and offer Chinese consumers more products and greater services.”