News Microsoft and Salesforce team up with sales and marketing software Bloomberg News | Nov 15, 2019
Keeping up with customer expectations in an ever‑changing online world Fara Haron | Nov 14, 2019 | Digital Commerce 360 | Retail As ecommerce and technology undergo rapid change, customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each touchpoint.
Joann makes customer service agents more efficient and improves key metrics James Melton | Nov 4, 2019 | Digital Commerce 360 | Retail
3 ways AI‑powered text analytics helps retailers understand customers Ying Chen | Oct 29, 2019 | Digital Commerce 360 | Retail
CRM startup Zendesk makes a play to catch Salesforce Bloomberg News | Oct 7, 2019 | Digital Commerce 360 | B2B
How ecommerce helps a regional distributor grow close to home Mark Brohan | Sep 26, 2019 | Digital Commerce 360 | B2B
Every Cost Plus World Market store now features a Happy Returns Return Bar Zak Stambor | Sep 24, 2019 | Digital Commerce 360 | Retail
Salesforce buys field-service firm ClickSoftware for $1.35 billion Bloomberg News | Aug 11, 2019 | Digital Commerce 360 | B2B
Retailers adopt customer-centric thinking Internet Retailer | Aug 2, 2019 | Digital Commerce 360 | Retail
Why communication is key when it comes to fulfillment Katie Evans | Jul 31, 2019 | Digital Commerce 360 | Retail
How one online retailer survived Amazon’s entry into its market Philip Rooke | Jul 18, 2019 | Digital Commerce 360 | Retail
