Perspectives Add to Favorites How bots can help customer service agents be more 'human' Fang Cheng | Dec 6, 2018
News Retailers test Facebook-style profiles to improve customer service Bloomberg News | Dec 3, 2018 | Internet Retailer
News Lifestyle brand Goop relies on feedback from VIP customers Bloomberg News | Dec 3, 2018 | Internet Retailer
News A family-owned HVAC distributor flexes its digital muscles Paul Demery | Nov 28, 2018 | B2B E-Commerce World
Perspectives 3 tips for increasing e‑commerce security during the holidays Michelle Fischer | Nov 28, 2018 | Internet Retailer
News Health systems see first wave of AI saving paper over lives Mark Brohan | Nov 28, 2018 | Internet Health Management
Perspectives Three ways AI is reinventing Black Friday and Cyber Monday Timothy Carey | Nov 20, 2018 | Internet Retailer
News eBay adds home installation and assembly services to its marketplace Zak Stambor | Nov 12, 2018 | Internet Retailer
News Online apparel retailer Outerknown saves sales with a new returns service Bill Briggs | Oct 29, 2018 | Internet Retailer
