News Lowe’s and 1800Flowers.com make it easier for iPhone shoppers to text them April Berthene | Apr 12, 2018
Strategies What it takes to offer help via social media Zak Stambor | Apr 3, 2018 | Internet Retailer
News WaitStuff Uniforms serves up a website that turns browsers into buyers Stephanie Crets | Mar 2, 2018 | Internet Retailer
Perspectives Identify customer service issues by ‘stapling’ yourself to their queries Anand Subramaniam | Mar 1, 2018 | Internet Retailer
News L.L. Bean faces lawsuit after ending its lifetime warranty policy Bloomberg News | Feb 14, 2018 | Internet Retailer
News Evo adds a texting option for customer service April Berthene | Feb 13, 2018 | Internet Retailer
News How custom women’s clothing retailer Kit tailors its business for scalable success Stephanie Crets | Feb 13, 2018 | Internet Retailer
Strategies How Farfetch, Orchard Mile and 24 Sevres deliver quality interactions online Allison Enright | Feb 1, 2018 | Internet Retailer
Press Release Nice Incontact Announces Cxone Agent for Salesforce -- Adding Integrated Workforce Optimization to Unified Desktop (PRESS RELEASE) | Jan 22, 2018 | B2B E-Commerce World NICE inContact CXone Agent for Salesforce will increase contact center agent productivity and satisfaction with easy access to scheduling, quality evaluations and coaching features
