Webinars How to capture a 360-degree view of cross-channel, multi-device shoppers Presented by FedEx Corp. Upcoming: Apr 07, 2020, 2:00 pm ET
Perspectives 5 ways retailers can burnish their reputation during return season Joe Fuca | Jan 15, 2020 | Digital Commerce 360 | Retail
Strategies Live chat brings in the big bucks at Bare Necessities April Berthene | Nov 22, 2019 | Digital Commerce 360 | Retail
News Microsoft and Salesforce team up with sales and marketing software Bloomberg News | Nov 15, 2019 | Digital Commerce 360 | B2B
Perspectives Keeping up with customer expectations in an ever‑changing online world Fara Haron | Nov 14, 2019 | Digital Commerce 360 | Retail As ecommerce and technology undergo rapid change, customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each touchpoint.
Strategies Joann makes customer service agents more efficient and improves key metrics James Melton | Nov 4, 2019 | Digital Commerce 360 | Retail
Perspectives 3 ways AI‑powered text analytics helps retailers understand customers Ying Chen | Oct 29, 2019 | Digital Commerce 360 | Retail
News CRM startup Zendesk makes a play to catch Salesforce Bloomberg News | Oct 7, 2019 | Digital Commerce 360 | B2B
News How ecommerce helps a regional distributor grow close to home Mark Brohan | Sep 26, 2019 | Digital Commerce 360 | B2B
News Every Cost Plus World Market store now features a Happy Returns Return Bar Zak Stambor | Sep 24, 2019 | Digital Commerce 360 | Retail
News Salesforce buys field-service firm ClickSoftware for $1.35 billion Bloomberg News | Aug 11, 2019 | Digital Commerce 360 | B2B
