About

The New Rules of Retail from the Actions, Voices and Eyes of Today’s Consumers

Tap into the true story of retail in the latest report from Salesforce and Publicis.Sapient with all of the insights you need to attract and retain today’s consumer. The modern retail landscape is examined through three unique data sources:

  • Shopper activity: Digital shopping behavior of 500+ million shoppers
  • Consumer survey: Preferences of 6,000 global consumers
  • Mystery shopping: 70 brick-and-mortar stores evaluated for consumer experience

Complete the form below to download our 2018 “Shopper-First Retailing” research, including three shopper-first mandates, real retailer success stories, and practical takeaways to act on what you’ve learned.

Compliments of Salesforce and Publicis.Sapient

 

Download Now