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Ramping up omnichannel services was the key to digital growth in 2020.

Retail chains that did best during 2020 were those that quickly embraced or expanded omnichannel services such as curbside pickup, on-demand local delivery, BOPIS and ship from store.

The Key Findings from the 2021 Omnichannel Report explores the consumer demand for omnichannel services generated by the pandemic and which retailers scrambled to meet it. This includes an analysis of consumer shopping habits and expectations, real-life case studies of various retailers, and trend predictions for the future of omnichannel retailing.

Compliments of our sponsors: 6 River Systems, Saddle Creek, Signifyd, Metapack, enVista

 

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