The evidence is overwhelming. Consumers want to shop across channels. And when they can do so easily, they often spend more. That means getting omnichannel right is crucial for merchants.

In the new report: Crossing Channels: Omnichannel Strategies of Retail Leaders—And Their Results—you’ll get tips from retail and technology leaders to help you truly execute on omnichannel.

Internet Retailer interviewed and analyzed several merchants on their omnichannel initiatives for this report. We’ve also included results from several original consumer surveys about how shoppers rate their in-store and online shopping visits and highlighted several omnichannel programs and investments of leading retailers and their results.

Commissioned by: FedEx


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