Kaiser Permanente, one of the nation’s biggest healthcare systems, is reporting another big dose of growth in digital healthcare.
The Oakland, Calif.-based health network is one of the few organizations that breaks out year over year growth in key digital and mobile health metrics. In 2017, Kaiser patients and website users logged onto KP.org on average 800,000 times daily, an increase of 18% from 678,000 logins in 2016.
“Kaiser Permanente’s continued investment in state-of-the art technology supports the needs of members and allows for easy and convenient access to care and service via secure messaging, telehealth, worksite clinics and mobile health vehicles, including access to personal medical information and communication with caregivers,” the health plan says.
In 2017, about 25.5 million prescriptions were filled online, an increase of 17% from 21.8 million prescriptions in 2016. Kaiser patients also went online more to check their lab results last year. About 48.7 million lab results were viewed by patients in 2017, an increase of 7.3% from 45.4 million lab results in 2016.
Kaiser, which serves 11.8 million members in eight states and the District of Columbia, also says 61% of visits to KP.org are now done from a mobile device.
“Despite uncertainty throughout 2017 in the healthcare industry, we continued our solid performance, delivering membership growth and increased access to high-quality and affordable health care and coverage,” says Kaiser chairman and CEO Bernard J. Tyson. “We are financially sound as we enter a year that will be challenging, yet transformational, as Kaiser Permanente and the entire industry become more consumer-focused in a world that demands anytime access to affordable healthcare.”
Kaiser has poured more than $400 million into digital healthcare and electronic health records technology in the past decade, the health system says.
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