Huge spikes in website visits can cause service disruption and downtime, but consumers aren’t particularly forgiving of these issues and report that they will abandon their browsing session or checkout if they get frustrated. In an Internet Retailer and Bizrate Insights survey of 2,000 consumers in October 2017, here’s what consumers said about their shopping behavior when a retail site fails to load properly… or at all…

You have to be a Premium Member to see the charts below, which details the results of a consumer survey about how shoppers respond to site performance issues. If you’re a member, sign in. If you’re not a member, learn about our Premium Memberships.


This Content is Exclusively for Research Members

Sign in or purchase a Digital Commerce 360 Research Membership to unlock this content and much more!