Perspectives 5 ways retailers can burnish their reputation during return season Joe Fuca | Jan 15, 2020
Delighted's 2020 retail customer experience guide: 3 must-embrace CX trends Jan 21, 2020, 9:09 pm ET | Digital Commerce 360 | Retail View Details
Live chat brings in the big bucks at Bare Necessities April Berthene | Nov 22, 2019 | Digital Commerce 360 | Retail
Microsoft and Salesforce team up with sales and marketing software Bloomberg News | Nov 15, 2019 | Digital Commerce 360 | B2B
Keeping up with customer expectations in an ever‑changing online world Fara Haron | Nov 14, 2019 | Digital Commerce 360 | Retail As ecommerce and technology undergo rapid change, customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each touchpoint.
Joann makes customer service agents more efficient and improves key metrics James Melton | Nov 4, 2019 | Digital Commerce 360 | Retail
3 ways AI‑powered text analytics helps retailers understand customers Ying Chen | Oct 29, 2019 | Digital Commerce 360 | Retail
CRM startup Zendesk makes a play to catch Salesforce Bloomberg News | Oct 7, 2019 | Digital Commerce 360 | B2B
How ecommerce helps a regional distributor grow close to home Mark Brohan | Sep 26, 2019 | Digital Commerce 360 | B2B
Every Cost Plus World Market store now features a Happy Returns Return Bar Zak Stambor | Sep 24, 2019 | Digital Commerce 360 | Retail
Salesforce buys field-service firm ClickSoftware for $1.35 billion Bloomberg News | Aug 11, 2019 | Digital Commerce 360 | B2B
