Topic / Customer Service

The Latest in Customer Service

Drone-crowded skies get a step closer with US safety rules

It will still be years before swarms of drones operated by companies such as Inc.’s Prime Air, Alphabet Inc. offshoot Wing and United Parcel Service Inc. buzz over neighborhoods dropping off packages. But the new rules provide an important platform for the industry to move toward those goals.

MSC Industrial Supply builds out digital services for metalworking

The company’s new MSC MillMax digital program is designed to engage customers by making it easier for them to set up complicated milling operations and reduce manufacturing costs. The program is helping MSC grow in a multibillion-dollar market.

Why Salesforce is buying Slack to grow its software suite

Salesforce CEO Marc Benioff says the Slack Connect digital communications application will integrate with the Salesforce suite of cloud-based ecommerce, marketing, sales, service and analytics software to help companies better serve their customers. Salesforce has agreed to acquire Slack for $27.7 billion.

The Shopper Speaks: Virtual appointments

While necessity is the mother of invention, virtual appointments are one instance where the service will likely see long-term adoption, writes Lauren Freedman, senior consumer insights analyst at Digital Commerce 360.

Why Tony Hsieh was an ecommerce pioneer

The entrepreneur and CEO who made a stand-out retailer known for setting new levels of customer service leaves a legacy as a trend-setting pioneer of ecommerce. He died Nov. 27.