Companies / Sears Holdings

Rank in U.S.
Performance Score:
47 out of 100

Leading up to Christmas Eve 2016, Sears offered shoppers 20% off of select merchandise ordered online and picked up in store. The promotion included merchandise categories such as furniture, home decor, and apparel. Sears promised all online orders would be ready to pick up inside of five minutes. Sears said some stores would remain open until 6 p.m. local time on Christmas Eve. According to Leena Munjal, Sears’ senior vice president of customer experience and integrated retail, the idea was born from the fact that time simply was running out for gifts: “Buy online, pick up in store is a pretty big deal for us because you’re running out of options on where to go.”


3333 Beverly Road, Hoffman Estates IL 60179

Parent Company

Sears Holdings Corp.

Merchant Type

Retail Chain

Merchandise Category

Mass Merchant

Year Launched: 1998

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Our Sears Holdings Coverage