SAN JOSE, Calif., Jan. 20, 2016 — SLI Systems (SLI.NZ), a global leader and provider of e-commerce services for mid-to-largesizeInternet retailers and B2B sites, today announced the addition of enterprise SaaS industry veteran Gary Schaumburg as Vice President of Customer Success. Based in the San Jose office, Schaumburg will be responsible for ensuring top-notch customer relations, satisfaction and retention worldwide, leading customer success teams in the Americas, EMEA and APAC.
“Gary has an exceptional background with more than 25 years of experience in consulting, implementation, support, training and customer relationship management services,” said Chris Brennan, CEO of SLI Systems. “His leadership and talent directly align with our vision for customer success and I expect Gary will have an immediate impact in guiding our customer success managers around the world in helping to accelerate the e-commerce businesses of our growing online retail and B2B customer base.”
Schaumburg joins SLI Systems from Attensity, a provider of integrated, real-time solutions that blend multi-channel analytics and social engagement for enterprise listening, where he was VP of Client Services. He has also served in VP customer operations roles for several other enterprise SaaS companies and held senior management roles at Infosys, Epiphany, Oracle (CRM Global Solutions Group) and Deloitte. Schaumburg holds a BS in Electrical Engineering from UCLA and earned his MBA from University of Pennsylvania, The Wharton Business School.
Schaumburg has distinguished himself throughout his career by identifying and driving maximum customer value from cutting-edge software solutions. At SLI, he will support the continuous improvement in customer satisfaction and focus on refining the customer journey to achieve world-class client retention throughout the company.
“It is vital for a growing SaaS business to balance retaining and expanding within its customer base while continuously ramping new customers. I am excited to work with our dedicated team of customer success managers (CSMs) across regions to measure and optimize the business impact of SLI Learning Search® and myriad other SLI services across our customer base,” stated Gary Schaumburg, VP of Customer Success. “Equally important, I will guide the team in quickly demonstrating value to a steady drumbeat of new customers enlisting SLI to increase conversion, sales and engagement by connecting shoppers with the products they are most likely to buy.”
About SLI Systems
SLI Systems (SLI.NZ) enables the world’s leading e-commerce retailers to accelerate sales by connecting shoppers with the products they’re most likely to buy. With offerings that include site search, navigation, merchandising, mobile, product recommendations and user-generated SEO, SLI is the most chosen cloud-based site search provider to U.S. Internet Retailer Top 1,000 retailers. The company’s patented technology continuously learns from the actions of visitors to deliver the most relevant results possible. Whether via PC, tablet or phone, a site powered by SLI delivers the kind of satisfying search experience that increases conversion rates, secures brand loyalty and results in higher order values. SLI operates on five continents. For more information, visit www.sli-systems.com.