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The Latest in Holidays

The Shopper Speaks: Online holiday shoppers shift and set new priorities for 2021

Living through the pandemic saw many shoppers shift their behavior to better accommodate changing circumstances. It is essential that retailers be aware of such shifts and monitor changes as the coming year may prove to be just as volatile, writes Lauren Freedman, senior consumer insights analyst at Digital Commerce 360.

Online holiday sales grow north of 45% in 2020

In a pandemic-fueled year, digital sales for November-December rose at more than triple the year-over-year rate for the 2019 season. More than $1 in $4 spent on retail purchases for the period came from online orders—an astounding jump in digital penetration.

UPS ranks No. 1 in on-time deliveries during the holiday season

Two data sources say the carrier had the highest percentage of packages delivered on time this November and December among the three biggest carriers. USPS picked up overflow packages other carriers wouldn't, which hurt its delivery times.