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2020 has posed new challenges for fulfillment.

Retailers had to adapt—and fast—to enhance their safety measures in warehouses, secure their merchandise for a continuous supply, keep up with an accelerated consumer appetite for online shopping, and clearly communicate delivery times, which are often longer now due to increased online shopping.

On-time deliveries steadily decreased since March 2020, according to several logistic vendors. And with speed becoming the superior fulfillment marker, retailers are now pushing the limits on two-day shipping to next- and same-day shipping, and in some instances turning to on-demand services like Postmates and DoorDash.

The 2020 Fulfillment Report examines ecommerce fulfillment trends in the wake of the coronavirus pandemic. It takes a data dive into the strategies of fulfillment leaders, analyzes curbside pickup operations, and tracks feedback from the consumers themselves.

Compliments of: Vargo, Amware Fulfillment, Port Logistics Group, Saddle Creek Logistics Services, Kibo, Tecsys, Fenix Commerce

If you’re interested to purchase or learn more about the full 2020 Click, Ship & Return Report ($399), please click here.

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