2020 Click, Ship & Return Report
Retailers are dealing with unparalleled fulfillment challenges amidst the coronavirus pandemic.
Although many retailers have proactively responded to increased ecommerce demand with safer and easier alternatives like curbside pickup and shipping orders from stores, consumers are expecting quicker and cheaper delivery now more than ever, with 63% of shoppers wanting unconditional free shipping.
Online sales in Q2 2020 have increased 44.4% year over year, and shipping carriers FedEx and UPS reported package volume increasing more than 20% in the same quarter. Retailers are responding to these increases by adjusting their fulfillment processes and searching for alternative ways to fulfill online orders beyond the usual shipping carriers.
The 2020 Click, Ship & Return Report contains expert research and data, with relevant analysis on the unexpected rise in ecommerce, and current pain points such as order processing and fulfillment. This report examines everything from shipping and returns to buy online pickup in store, and puts the fulfillment strategies of top online retailers to the test with real-world orders of both delivery and curbside pickup.
View the table of contents for full details on what’s included in the report.