2019 Click, Ship & Return Report

Analyzing the shipping and returns processes of the Top 1000 e-retailers
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2019 Click, Ship & Return Report

How are the top ecommerce retailers handling fulfillment?

The 2019 edition of our Click, Ship & Return report includes a deep look into the policies, costs and trends e-retailers are currently offering. Also included is an exclusive real-world test showcasing a critical analysis of 52 retailers and what it was like receiving—and returning—packages from them. This field test reveals everything from the amount of time it took to receive the package to communication sent regarding expected delivery time.

Gain valuable insight into how fulfillment centers—such as Amazon and eBay’s all new service—send packages, handle transactions and return unwanted or damaged items.

The 54-page 2019 Click, Ship & Return Report analyzes the Top 1000 online retailers in terms of how efficient their shipping practices were, the return process and more.

View the table of contents for full details on what’s included in the report.

What’s included in the 2019 Click, Ship & Return Report

  • Key insights into the fulfillment process of the Top 1000 ecommerce retailers
  • Real-world field insights into the shipping process of 52 retailers, including communication with the customer, free shipping and the return process
  • 35+ charts & data visualizing our findings
  • A closer look at Amazon’s fulfillment process including Amazon lockers, shipping and returns
  • Details on same-day delivery, including costs, eligibility, shipping partners and more
  • Why consumers return products, omnichannel opportunities and order-tracking
  • New fulfillment services offered by Shopify and eBay
  • The future of delivery in the hands of robots, drones and Sunday delivery

88%

of online shoppers have used tracking to check their order status

54.8%

of Top 1000 retailers offer next-day delivery

47.3%

of Top 1000 retail chains offer BOPIS

What you get

Click, Ship & Return Report

Analyzing the shipping and returns processes of the Top 1000 e-retailers

  • 2019 Click, Ship & Return Report

    View the table of contents

  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon’s fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
  • Report PDF $299

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Gain access to our full library of research reports, charts and data, and paywall content on the site.

  • 2019 Click, Ship & Return Report
  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon’s fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
  • Access to All Reports Published
  • Access All Charts & Data
  • Online Database Access
  • $2995/year

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Ultimate Intelligence Package. Includes all Gold Membership benefits and access to our Basic Plus Database packages.

  • 2019 Click, Ship & Return Report
  • Key insights into the shipping and fulfillment processes of the Top 1000 ecommerce retailers
  • 35+ charts & data
  • A closer look at Amazon’s fulfillment process
  • The future of delivery in the hands of robots, drones and Sunday delivery
  • Access to All Reports Published
  • Access All Charts & Data
  • Online Database Access
  • $4995/year

    See Plan Details

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Upgrade to our Gold and Platinum membership plans to unlock the intelligence and in-depth analysis of all of our research reports yearly. Gold and Platinum members gain access to all published research reports, paywall content on the site (includes charts and data), and Online Databases*, which rank, profile and include data on over 2,500 e-retailers globally. (*Gold and Platinum plans include different database packages)

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Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, ecommerce rankings, and databases. Learn more about our 360 Premium Memberships.