2024 Ecommerce Fulfillment Report

Understanding consumer expectations to optimize your shipping, returns, and omnichannel offerings

2024 Ecommerce Fulfillment Report

$399.00

Analysis of the latest trends in ecommerce fulfillment. Includes over 25 charts, expert analysis, and critical insights into delivery choices by retailers and expectations from shoppers, breakdowns of shipping, returns, and omnichannel offerings among retailers in the Top 1000.

Interested in this report and more of our upcoming research? Sign up for a Digital Commerce 360 Gold or Platinum Membership to receive two full calendar years of research reports for over 50% off individual prices, plus access to the data behind the analysis in select membership plans.

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2024 Ecommerce Fulfillment Report

The 2024 Ecommerce Fulfillment Report analyzes how retailers navigate numerous fulfillment vendors and adapt to evolving customer expectations. It offers critical insights into delivery choices by retailers and provides analysis of what the major forces are that are driving ecommerce fulfillment in 2024.

This Report includes a 2024 Survey of online shoppers that reveals what customers value most, including charts and graphs illustrating fulfillment, shipping, and consumer shopping behavior and the key factors driving ecommerce fulfillment in 2024.

View the table of contents for full details on what’s included in the report.
Published September 2024

 

WHAT’S INCLUDED

25+ Data-Packed Charts
Start visualizing the power of strategies and trends in ecommerce fulfillment and share critical data with your colleagues and clients.

Here’s a sample from the Report:

2024_Ecommerce_Fulfillment_Report_WebChart

KEY TAKE-AWAYS

  • In 2023, 71.0% of retailers in the Top 1000 with at least two years of data available offered free shipping, down from 77.1% in 2022
  • Consumer Electronics and Automotive Parts & Accessories were the only two merchandise categories in the Top 1000 where the share of retailers offering free shipping rose in 2023 from 2022 levels
  • Two merchandise categories, Sporting Goods and Office Supplies, saw their shares of retailers offering free shipping drop by double-digit percentage points year over year
  • Jewelry and Health & Beauty remained the two categories in the Top 1000 with the highest rates of free shipping being offered in 2023
  • Jewelry retailers were more likely to offer free return shipping among merchandise categories
  • The rate of Top 1000 Retail Chains offering BOPIS was 78.8% in 2023, down slightly from its historic 80.4% peak in 2022
  • Only 13.3% of the Top 1000 Retail Chains without their own mobile apps offered curbside pickup, while 50.4% of them offered BOPIS
  • 77% of consumers said they expect non-Amazon retailers to offer free shipping

2024 Ecommerce Fulfillment Report

$399.00

Analysis of the latest trends in ecommerce fulfillment. Includes over 25 charts, expert analysis, and critical insights into delivery choices by retailers and expectations from shoppers, breakdowns of shipping, returns, and omnichannel offerings among retailers in the Top 1000.

Interested in this report and more of our upcoming research? Sign up for a Digital Commerce 360 Gold or Platinum Membership to receive two full calendar years of research reports for over 50% off individual prices, plus access to the data behind the analysis in select membership plans.

See Membership Plans