2018 Click, Ship & Return Report
Consumers have come to expect speedy delivery and easy returns on online orders—thanks to Amazon’s free and expedited shipping options—and e-retailers are trying to figure out ways to live up to shopper expectations while keeping costs low.
Consistent and accurate fulfillment pipelines is core to what’s driving the $453 billion U.S. e-commerce industry. Retailers are getting creative, offering options like in-home delivery, in-store returns and same-day delivery. And these options are gaining traction among consumers too. 35% of consumers say they’ve ordered products for same-day delivery, 55% say they ordered products for in-store pickup and 9% picked up a package at a delivery locker.
This 41-page 2018 Click, Ship & Return Report looks at the entire fulfillment picture, from the click of a purchase to the shipment and delivery of the product, to the returns process. This in-depth analysis includes the results of a secret shopper test, covers the strategies e-retailers use to fulfill e-commerce orders quickly and efficiently, and provides key takeaways for merchants.
View the table of contents for full details on what’s included in the report.