2018 Click, Ship & Return Report

Identifying Trends in E-Commerce Shipping and Returns
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2018 Click, Ship & Return Report

Consumers have come to expect speedy delivery and easy returns on online orders—thanks to Amazon’s free and expedited shipping options—and e-retailers are trying to figure out ways to live up to shopper expectations while keeping costs low.

Consistent and accurate fulfillment pipelines is core to what’s driving the $453 billion U.S. e-commerce industry. Retailers are getting creative, offering options like in-home delivery, in-store returns and same-day delivery. And these options are gaining traction among consumers too. 35% of consumers say they’ve ordered products for same-day delivery, 55% say they ordered products for in-store pickup and 9% picked up a package at a delivery locker.

This 41-page 2018 Click, Ship & Return Report looks at the entire fulfillment picture, from the click of a purchase to the shipment and delivery of the product, to the returns process. This in-depth analysis includes the results of a secret shopper test, covers the strategies e-retailers use to fulfill e-commerce orders quickly and efficiently, and provides key takeaways for merchants.

View the table of contents for full details on what’s included in the report.

What's included in the 2018 Click, Ship & Return Report

  • Analysis of 40 online orders broken down by five merchandise categories: beauty, apparel, general merchandise, hardware and home goods
  • 22 charts and tables revealing robust stats and facts about the shipping and fulfillment market
  • Results and analysis of a secret shopper test of 40 online orders, tracking 90 metrics ranging from how long it took to ship the order, the cost of shipping, the size of the packages and the cost of returns
  • Data on the percent of Internet Retailer’s Top 1000 that offer free shipping and free returns
  • Data on the portion of Top 1000 retailers offering fulfillment options, such as next-day delivery and buy online, pick up in store
  • Figures and projections on the rising costs of e-commerce fulfillment and logistics, from 2017 – 2020
  • Data and analysis on shipping speeds at an hourly level, including how fast an order was handed over to a shipping carrier and overall delivery times
  • Insights from an comprehensive consumer survey with key takeaways for e-retailers
  • In-depth study of packaging efficiency, including data from the secret shopper test on the ratio of the product vs. package it shipped in

71.9

Median hours from order placement to delivery in IR’s test

$49

Median free shipping threshold for Top 1000 retailers

80.3%

Respondents who return 5% or less of online purchases

What you get

Click, Ship & Return Report

Identifying Trends in E-Commerce Shipping and Returns

  • 2018 Click, Ship & Return Report
  • Analysis of 40 online orders placed across 5 major merchandise categories
  • 22 charts and tables analyzing the shipping and fulfillment market
  • Data on the percent of Internet Retailer’s Top 1000 that offer free shipping and free returns
  • Data on the portion of Top 1000 retailers offering fulfillment options
  • Report PDF $299

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  • 2018 Click, Ship & Return Report
  • Analysis of 40 online orders placed across 5 major merchandise categories
  • 22 charts and tables analyzing the shipping and fulfillment market
  • Data on the percent of Internet Retailer’s Top 1000 that offer free shipping and free returns
  • Data on the portion of Top 1000 retailers offering fulfillment options
  • Access to All Reports Published
  • Access All Charts & Data
  • Online Database Access
  • $2995/year

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  • 2018 Click, Ship & Return Report
  • Analysis of 40 online orders placed across 5 major merchandise categories
  • 22 charts and tables analyzing the shipping and fulfillment market
  • Data on the percent of Internet Retailer’s Top 1000 that offer free shipping and free returns
  • Data on the portion of Top 1000 retailers offering fulfillment options
  • Access to All Reports Published
  • Access All Charts & Data
  • Online Database Access
  • $4995/year

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Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, e-commerce rankings, and databases. Learn more about our 360 Premium Memberships.