2020 Click, Ship & Return Report

In-depth analysis and insights into ecommerce fulfillment trends

(Published September 2020)

$399.00
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2020 Click, Ship & Return Report

Retailers are dealing with unparalleled fulfillment challenges amidst the coronavirus pandemic.

Although many retailers have proactively responded to increased ecommerce demand with safer and easier alternatives like curbside pickup and shipping orders from stores, consumers are expecting quicker and cheaper delivery now more than ever, with 63% of shoppers wanting unconditional free shipping.

Online sales in Q2 2020 have increased 44.4% year over year, and shipping carriers FedEx and UPS reported package volume increasing more than 20% in the same quarter. Retailers are responding to these increases by adjusting their fulfillment processes and searching for alternative ways to fulfill online orders beyond the usual shipping carriers.

The 2020 Click, Ship & Return Report contains expert research and data, with relevant analysis on the unexpected rise in ecommerce, and current pain points such as order processing and fulfillment. This report examines everything from shipping and returns to buy online pickup in store, and puts the fulfillment strategies of top online retailers to the test with real-world orders of both delivery and curbside pickup.

View the table of contents for full details on what’s included in the report.

What's included in the 2020 Click, Ship & Return Report

  • In-depth analysis of the shipping policies of Top 1000 retailers
  • 30+ charts and graphs evaluating retailers’ fulfillment practices
  • Analysis of how COVID-19 has impacted fulfillment
  • Overview of Amazon’s fulfillment practices
  • Results from a physical test on curbside pickup from 12 top retail chains
  • Interviews with top executives exploring curbside pickup, buy online pickup in store, and ship-from-store services
  • Exclusive survey results and analysis on consumers’ shipping and return expectations
$399.00
Number of licenses:
Number of licenses:

Interested in purchasing this report and more of our upcoming 2021 research? Sign up for a Digital Commerce 360 Research Membership to access all 2020 and upcoming 2021 research reports—as well as the data behind our analyses—for over 50% off individual prices. Choose from one of our Gold and Platinum plans to receive exclusive charts and infographics, thousands of company profiles and ecommerce rankings, and exclusive content at the most significant discount we can offer.