COLUMBUS, Ohio – April 18, 2017 – DeviceBits, a leading software company that offers innovative, mobile-enabled platforms that help companies adopt self-service customer support materials, announced today a new partnership with Azumi Mobile, a manufacturer of mobile phones in the Americas, Europe and Africa.
Azumi is expanding its reach and will now offer its mobile devices to customers based in the U.S., highlighted by the launch of several new handsets in 2017. As part of the agreement, Azumi has selected DeviceBits to deploy the Azumi Community and Support Predict Platform for self-service digital customer support materials.
Azumi Community will offer customers a destination that will include digital content for all device models which will include FAQ’s, guides, tutorials and videos that are intelligently linked to predict user journeys which will provide a positive customer experience. The devices will be immediately available through marketplaces like Newegg.com and Amazon.com and then through leading retailers such as Walmart and Best Buy.
DeviceBits’ Academy product suite uses data science to adapt over time and create relationships across digital assets that will predict a client’s consumer behavior. This prediction leads to better outcomes including resolutions and consumer satisfaction.
“We feel positive that our online and in-app Azumi Community built on top of the DeviceBits Academy and Support Predict products will provide a satisfying customer experience for Azumi as they establish their brand in North America,” said James Ramey, CEO of DeviceBits. “The importance of customer service and the broader customer experience can’t be understated, and brands that offer their customers the ability to self-serve in channels they naturally utilize will continually achieve higher satisfaction levels.”
“We’re excited about our partnership with DeviceBits, especially knowing it’s capabilities in the Azumi Community will offer a world class customer service experience that mobile users want and need today,” said Alex Cardenal, Azumi CSO. “We look forward to helping our customers obtain the best experience and support they need, on demand, through a platform that caters to each individual customer for their own personal needs.”
About Azumi Mobile
Since 2010 Azumi has been manufacturing and marketing mobile devices to operators and retailers in the Americas, Europe and Africa. Azumi is currently in 25 countries and is expanding into the North American Market. For more information visit www.azumi-mobile.com/en.
About DeviceBits
Through its range of innovative, web and mobile-enabled Academy of interactive content, DeviceBits helps lead organizations and their customer service approaches into the future, with improved customer service potential and increased operational efficiencies. The company services clients through interactive tutorials, adaptive FAQs, interactive guides, and videos designed to provide an online Academy approach to self-serving consumers. For more information visit www.DeviceBits.com.
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