It’s been a rough couple of years for customer ratings and reviews company Bazaarvoice Inc., but the first quarter of fiscal 2016 brings “green shoots of progress on many fronts,” CEO Gene Austin told analysts on the recent earnings call, according to a transcript from Seeking Alpha.

Bazaarvoice reported fiscal 2016 first quarter revenue of $48.9 million, up 6.3% from $46.0 million in the year-ago quarter. Net loss for the quarter ended July 31 was $10.2 million compared with a net loss of $11.6 million a year ago, the company reported.

“Eighteen months ago I seized the reins of Bazaarvoice. Our business predictability was not strong, our client satisfaction low and we lacked a plan in product development,” Austin told analysts. “Since that time we’ve worked tirelessly to right the ship in client satisfaction, reintegrate innovation products in both products and services and drive stronger operational cadence throughout the business. All while we managed our way to the divestiture of the competitor and unique terms of the stipulation order handed down by the department of justice.”

In 2012, Bazaarvoice bought PowerReviews for $168.2 million, but Bazaarvoice lost a civil lawsuit that alleged the acquisition violated antitrust laws. In mid-2014, Bazaarvoice sold PowerReviews for a fraction—$30 million—of what it paid to another consumer reviews platform, Viewpoints LLC, which rebranded as PowerReviews.

Austin told analysts that Bazaarvoice has more than 1,300 retailers and brands as active clients, and it has 625 million unique shoppers engage with content provided by its applications every month. Bazaarvoice lost 66 clients in the quarter, about one-third of which were small-dollar small and medium-size businesses, chief financial officer Jim Offerdahl told analysts, but “we expect our client retention rate to improve in FY ’16 as we’ve realized the benefits of our retention practices.”

The company in the first quarter modified its active client count methodology “to gain more efficiency,” Offerdahl told analysts. Previously Bazaarvoice counted an active client as one that generated revenue at any point during the last month of a quarter; now, an active client is one for which Bazaarvoice has a contract and the client has launched as of the last day of the quarter. The change had minimal impact on the active client count number, he said.

Bazaarvoice has 238 e-retail clients in the Internet Retailer 2015 Top 1,000 that drove, collectively, more than $132 billion in web sales in 2014.