Consistent and accurate fulfillment pipelines is core to what’s driving the $453 billion U.S. e-commerce industry. Retailers are getting creative, offering options like in-home delivery, in-store returns and same-day delivery. And these options are gaining traction among consumers too. 35% of consumers say they’ve ordered products for same-day delivery, 55% say they ordered products for in-store pickup and 9% picked up a package at a delivery locker.

The Key Findings from the 2018 Click, Ship & Return Report is an exclusive 18-page sneak peek of the full 2018 Click, Ship & Return Report and provides an overview of how the fulfillment and delivery industry is expanding to meet and exceed consumer expectations.

This summary report provides you with:

  • Extensive industry overview of balancing fast with free shipping and its associated costs
  • 3+ charts and tables examining BOPIS and revealing the rising costs of U.S. e-commerce logistics
  • Detailed analysis of how flexible delivery options can elevate customer experience

The full, 41-page report includes:

  • Analysis of 40 online orders broken down by five merchandise categories: beauty, apparel, general merchandise, hardware and home goods
  • 22 charts and tables revealing robust stats and facts about the shipping and fulfillment market
  • Results and analysis of a secret shopper test of 40 online orders, tracking 90 metrics ranging from how long it took to ship the order, the cost of shipping, the size of the packages and the cost of returns
  • Data on the percent of Internet Retailer’s Top 1000 that offer free shipping and free returns
  • Data on the portion of Top 1000 retailers offering fulfillment options, such as next-day delivery and buy online, pick up in store
  • Figures and projections on the rising costs of e-commerce fulfillment and logistics, from 2017 – 2020

Compliments of SealedAir, OSM Worldwide

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