About

The latest research into US consumer expectations reveals changing preferences for customer service, where brands fall short, and how expectations have shifted in 2020. 79% stated customer service is “extremely important” when deciding where to shop, and another 77% said they expect immediate answers.

Dig deeper into these stats and more with insights into the importance of empathy, why AI, omnichannel and self-service are must-haves, and how generational differences are shaping the future of CX.

Compliments of Kustomer

 

Download Now

Site Memberships

How to Become a Site Member for Free

Gain access to in-depth industry leading analysis to help you drive your business forward faster