Ingram Micro grew sales in its fiscal Q4 2025, expanding its use of AI-driven automation and digital commerce tools as it continues building out its Xvantage platform.

The company said it designed its Xvantage system to connect vendors, partners and customers across Ingram Micro’s global distribution network.

Ingram Micro reported Q4 net sales of $14.88 billion for the period ending Dec. 27, up 11.5% from $13.34 billion a year earlier. Net income rose to $121.4 million. That increased 46.1% from $83.1 million in the same quarter last year.

For its fiscal full-year 2025, Ingram Micro net sales increased 9.5% to $52.56 billion. That compared with $47.98 billion in fiscal 2024. Net income rose 24.1% to $327.9 million, up from $264.2 million a year earlier.

CEO Paul Bay said during the company’s Q4 earnings call that Ingram Micro has spent the past three years building Xvantage on a modern data foundation that includes real-time data architecture and more than 400 embedded AI and machine-learning models.

Those systems support a range of digital commerce functions, including:

• Product ingestion
• Data enrichment
• Pricing
• Forecasting

They also include automated workflows that Ingram Micro designed to improve sales productivity and reduce the cost of serving customers.

Bay highlighted the company’s intelligent digital assistant, known internally as IDA, as one of the most visible examples of how the platform is being used to automate sales processes. In 2025, IDA generated more than 500,000 proactive engagements with customers and helped convert more than 100,000 opportunities into orders worth billions of dollars, Bay said.

Ingram Micro sales growth in Q4 2025

Transactions supported by IDA convert three times the company’s typical rate and more frequently include advanced solutions and cloud products than transactions not supported by the tool, he said.

IDA-related revenue currently represents a mid-single-digit percentage of Ingram Micro’s overall sales. However, Bay said the company expects that share to reach the double digits by the end of 2026 as adoption expands.

Ingram Micro is also piloting a second AI-based tool called Sales Brief Agent. Bay described it as an internal assistant that combines internal and external data to help employees:

• Identify customer opportunities.
• Develop sales propositions.
• Create follow-up actions.

Bay said the company plans to expand Sales Brief Agent globally during the first half of 2026.

The company also reported growing use of digital self-service capabilities through Xvantage. Bay said self-service orders on the platform rose more than 100% compared with a year earlier.

Average revenue per customer using the platform increased 14% from Q3 to Q4, and more than 30% year over year, he said. In the largest country where Xvantage has been deployed, Bay said overall headcount declined while revenue and gross profit per go-to-market employee increased.

How Ingram Micro is using AI

Ingram Micro is also applying AI to streamline order processing. Bay said the company recently received a patent for what it calls “email-to-order,” or ETO, a system that uses generative AI to convert emailed purchase orders into automated order entries.

Ingram receives millions of order-related emails each year, Bay said, and it designed the system to convert those messages into transactions automatically, reducing processing times from days to minutes in some cases. The company has received two patents tied to its platform and has more than 35 additional patents pending, he said.

Beyond internal automation, Ingram is also collaborating with partners and resellers to expand the use of AI-based services. Bay said the company launched a program called Enable AI in 2025 to help partners develop repeatable AI solutions for their own customers.

In one example cited during the call, a U.S.-based managed service provider that participated in the program moved from one-off AI projects to deploying repeatable solutions, including:

• AI-powered customer support automation.
• AI-enabled inventory management.
• Supplier workflow automation.
• Intelligent document processing.
• AI governance tools.

While demand for AI infrastructure products such as GPUs is contributing to revenue growth, chief financial officer Michael Zilis said those transactions can reduce margins because they are often sold as large fulfillment-based projects.

However, he said those deals tend to be efficient from an operational standpoint because they carry low service costs and are typically not held in inventory before being shipped to customers.

Bay said the company expects the next phase of the Xvantage platform to focus increasingly on using data and automation to drive growth and improve operational efficiency, including better matching supply and demand across its global network as the system continues to mature in 2026.

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