Parts Town Unlimited, the parent company of Parts Town, reported annual revenue of $2.5 billion for 2024.

The company operates in 147 global locations, serving 171 countries with 46 brands and more than 5,500 employees.

All four divisions of Parts Town Unlimited recorded revenue growth in 2024. The Parts Town division and its home division, which focuses on residential appliance parts distribution, saw the highest increases. The HVAC segment grew 55% year over year due to partnerships with 89 manufacturers and expanded product availability.

Parts Town revenue growth drivers in 2024

The company introduced PartPredictor, an AI-powered parts identification tool, and the HVAC Data Plate Scanner, a visual search tool for HVAC technicians. The tools aim to improve efficiency by helping users quickly identify the correct parts.

To enhance service capabilities, Parts Town Unlimited expanded its same-day delivery service to a 50-mile radius across 130 locations. This initiative resulted in a 355% increase in same-day delivery orders from January 2024 to January 2025. The expansion is intended to reduce equipment downtime by ensuring customers receive parts faster.

In 2024, Parts Town Unlimited opened a 427,000-square-foot automated fulfillment center in the Phoenix area to improve shipping speed and inventory availability. This facility is part of the company’s ongoing efforts to scale operations in response to growing demand.

The company also formed 21 additional master distribution partnerships, increasing its total to over 240 programs supporting more than 1,200 manufacturers. These partnerships are part of a broader strategy to streamline supply chain operations and improve product availability across multiple sectors.

Parts Town personnel changes

To support its expansion, the company made several leadership appointments.

• Chris Dacey. Chief strategy and operations officer, overseeing strategic planning, operations, and IT.
• Chris Dennison. Chief operations officer for the home division.
• Jamie Head. Chief information officer, leading digital initiatives.
• Lisa Backlin. Group vice president of supply chain, bringing experience in distribution network optimization.
• Mark Bickenbach, group president.

Their roles are focused on expanding Parts Town Unlimited’s residential appliance parts business and operational efficiency.

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