The electric products distributor is placing a new focus on customers by naming one of its veteran executives to a new position of vice president, customer experience.

Andy Ciccone - Graybar

Andy Ciccone

Graybar Electric Co. Inc. has named company veteran Andy Ciccone to the new position of vice president of customer experience, effective Nov. 1.

Ciccone joined Graybar 32 years ago and has worked in sales, branch management, district management and corporate leadership roles, St. Louis-based Graybar noted in announcing his appointment to the new customer experience position.

“We congratulate Andy on his promotion,” said Dennis E. DeSousa, senior vice president and general manager. “Andy’s extensive experience within Graybar and the industry gives him a deep understanding of the priorities that matter most to our customers. As our industry evolves, I am confident that he will build on our longstanding culture of employee ownership and service excellence to reimagine the customer experience for the future.”

The employee-owned company electric, communications and data networking products distributor sells online at Graybar.com and Amazon and operates a network of more than 345 North American distribution centers.

Graybar primarily serves the construction industry market, which accounts for 58.4% of its sales, followed by the commercial, institutional and government market at 23.2%, and the industrial and utility market at 18.3%, according to figures on its website.

In other recent appointments, Graybar named Mike Carroll as vice president, construction sales, and Michael Tierney as vice president, industrial, utility and broadband sales. Carroll most recently was director of business development. Tierney most recently served as vice president of strategic accounts.

Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].

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Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].

Sign up

Sign up for a complimentary subscription to Digital Commerce 360 B2B News, published 4x/week. It covers technology and business trends in the growing B2B ecommerce industry. Contact Mark Brohan, senior vice president of B2B and Market Research, at [email protected]. Follow him on Twitter @markbrohan. Follow us on LinkedIn, Twitter, Facebook and YouTube

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