W.W. Grainger Inc., the biggest publicly traded distributor of maintenance, repair, and operations (MRO) products—and a company that transacts about 71% of all sales digitally—has closed the books financially for 2020.
The results for last year, both for online and traditional sales, were mixed. For the 12 months ended Dec. 31, Grainger reported an increase in annual sales of 2.7% to $11.80 billion from $11.49 billion in 2019. Net earnings were $755 million, down from $895 million.
More important, Grainger, which breaks out digital sales in three different categories, including by B2B ecommerce and EDI, grew electronic sales 2.7% year over year to $8.378 billion from $8.158 billion.
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