The cloud-based CRM and commerce software company also said today that its co-CEO, Keith Block, had stepped down, leaving founder Marc Benioff as the sole top executive.

(Bloomberg) Inc. said raised its annual revenue forecast and announced an acquisition to expand the software maker’s growing lineup of cloud-based products after major purchases in the past two years.

For the full fiscal year, Marketing and Commerce Cloud software sales increased by 32% to $2.51 billion.

Keith Block, former Co-CEO, 

The strong results were overshadowed by the announcement Tuesday that co-CEO Keith Block had stepped down, leaving founder Marc Benioff as the company’s lone CEO. Shares declined about 2% on the news.

“Keith Block’s departure as CEO dims enthusiasm over a strong 4Q, as he’s been critical to successes over the past seven years and leaves a short-term vacuum,” Anurag Rana, an analyst at Bloomberg Intelligence, wrote in a research note.

Marketing and Commerce Cloud software sales surge

Sales of the company’s Marketing and Commerce Cloud software suite, which includes its B2B and retail ecommerce software, increased 28% year over year to $685 million for the fiscal fourth quarter, Salesforce said. For the full fiscal year, Marketing and Commerce Cloud sales increased by 32% to $2.51 billion. Commerce Cloud software includes the CloudCraze B2B ecommerce software and the Demandware retail ecommerce software Salesforce acquired in recent years. B2B companies running on Commerce Cloud include chemicals distributor Univar Solutions.


Total sales will be as much as $21.1 billion in fiscal 2021, the San Francisco-based company said in a statement. Analysts projected $20.9 billion, according to data compiled by Bloomberg, which is at the top end of what the company had forecast in early December.


Marc Benioff, chairman and CEO, Inc.

Benioff and Block have sought to maintain Salesforce’s annual growth rates of more than 25% through frequent acquisitions and international expansion. By the end of the fiscal year, the leader in customer-relations software for the cloud is on target to have doubled its revenue in three years, bolstered by snapping up MuleSoft Inc. in 2018 and Tableau Software Inc. in 2019.

$1.33 billion for Vlocity

On Tuesday, the company announced it had agreed to spend about $1.33 billion for Vlocity Inc., a startup that makes software hosted on Salesforce’s cloud. Vlocity said it passed more than $100 million in revenue less than five years after it was founded. Its apps focus on six specific industries and help subscribers manage relationships with their customers, including T-Mobile US Inc. and TELUS Corp.


Block joined Salesforce in 2013, was named chief operating officer in 2016 and promoted to co-CEO with Benioff in August 2018.

“Keith’s strategic thinking and operational excellence have deeply strengthened our company,” Benioff said in a statement. Block will be an adviser to the CEO, the company said.

In the fiscal fourth quarter ended Jan. 31, Salesforce said revenue gained 35% to $4.85 billion, marking the second consecutive period of more than 30% year-over-year growth. Analysts, on average, projected $4.75 billion. Earnings, excluding some items, were 66 cents a share, topping analysts’ estimates of 56 cents.

Sales Cloud revenue grows 17%

Revenue from Sales Cloud, the company’s flagship product, grew about 17% to $1.23 billion in the quarter ended Jan. 31. The company leads the market for sales-tracking software, but growth rates have slowed down, prompting Salesforce to diversify its business.


Service Cloud sales increased by 26% to $1.22 billion. The software maker offers this tool so companies can communicate with field employees and customers, a space where it faces competition from ServiceNow Inc., Zendesk Inc. and others.

The stock declined to a low of $171.50 in extended trading after closing at $181.27. The shares have increased by 12% in the past 12 months.

The editorial staff of Digital Commerce 360 | B2B contributed to this report.

Sign up for a complimentary subscription to Digital Commerce 360 B2B News, published 4x/week, covering technology and business trends in the growing B2B ecommerce industry. Contact editor Paul Demery at [email protected] and follow him on Twitter @pdemery.


Follow us on LinkedIn and be the first to know when new Digital Commerce 360 B2B News content is published.