One of Seattle’s biggest health systems is expanding digital healthcare.
EvergreenHealth, which serves more than 1 million in King and Snohomish counties near Seattle, has added new features to My Navigator, its digital health portal.
With the digital upgrades, patients can now schedule appointments online, connect with providers between visits via secure messaging and view routine lab test results. Physician notes are now available almost immediately after their visits, as well as access to diagnostic imaging results after just four days.
To make signing up for the portal easier, patients without an account can now sign up online using their medical record number or an e-mail address on file with EvergreenHealth. Patients previously needed to visit their provider’s office in person to sign up for portal access.
Better portal access is the latest in a series of digital upgrades for the health system: a 318-bed acute care medical center in Kirkland, a network of 12 primary care practices, five urgent care centers, more than two dozen specialty care practices and 24/7 emergency care at its Kirkland, Monroe and Redmond facilities.
EvergreenHealth first launched an Apple app in 2014. But in the last 18 months, the EvergreenHealth app has been updated with additional features including tools find to EvergreenHealth locations, look up doctors and search by specialty. In 2016, the EvergreenHealth app was updated with a costs calculator.
With the app, patients can also pay bills online, schedule appointments and use a symptoms tracker.
“The newest features of the My Navigator patient portal provide our patients with increased transparency regarding their personal health, allowing them to engage with their care and their provider at an even deeper level,” says Evergreen Health CEO Bob Malte