Meritor Inc. wanted its e-commerce site to get to the point: faster access to aftermarket parts for its commercial vehicle repair customers. To do so, the company launched a new website yesterday enabling U.S. and Canadian clients to shop for parts on computers, smartphones or tablets.
MeritorPartsXpress.com replaces the former e-commerce site, MeritorPartsOnline.com, for U.S. and Canadian customers. The latter URL still operates in Europe, Australia and Brazil.
The new website improves on the previous site by offering enhanced search with quick identification of replacement parts by Meritor part number and product line, competitor part number, or keyword, the company says. Online catalog navigation was designed to help customers correctly identify replacement parts. To assist in the part selection process, the website provides more than 40,000 images, including photographs and line drawings, as well as three-dimensional and 360-degree views of Meritor’s aftermarket products.
“The site also contains more than 10,000 related and suggested parts to help our customers identify additional components they may require for their truck and trailer repair needs,” says Justine Scriptunas, director of innovation and technology for Meritor’s aftermarket business. “A wide range of technical publications, specifications and bills of materials will help customers identify the correct replacement part or determine any related parts needed to service a commercial vehicle.”
In addition to searching for replacement parts and product information, visitors to MeritorPartsXpress.com can obtain pricing, parts availability and interchangeable part numbers; create requisition lists; and locate local dealers or distributors. Registered users can access additional features and perform functions including reviewing account information for their current orders, saved orders and requisition lists; filling emergency orders; and requesting comparisons of products.
“Other improvements include improved product detail pages where we provide a wide range of materials including technical publications, installation guides, videos, specifications and bills of material,” Scriptunas says. “Finally, we have improved the site speed with respect to search, catalog and transactional activities. We have also streamlined order processing to reduce the number of clicks required to place an order.” Meritor doesn’t break out e-commerce sales, but for the fiscal year 2016 ended Sept. 30 it reported total sales of $3.199 billion, down 8.7% from $3.505 billion in the previous year. The company manufactures and distributes drivetrain, mobility, braking and aftermarket products for the commercial vehicle and industrial markets in 18 countries.
Meritor has about 17,000 active ship-to locations across the U.S. and Canada, covering about 2,100 bill-to locations.
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