Topic / Fulfillment & Delivery

Fulfillment & Delivery : Fulfillment and delivery include the steps required to transport a product from a warehouse shelf to a customer's doorstep. It includes the picking and packing process, shipping and final delivery.

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Consumer sentiment on e-commerce returns

80% of consumers surveyed said they return less than 5% of their online orders, according to an Internet Retailer and Bizrate Insights survey. Consumers' top pet peeve about returns is paying for return shipping.