2018 B2B Ecommerce Buyer Expectations Report
Business buyers want—and expect—a lot from the ecommerce sites they use (or may use) to make an online purchase quickly, easily and efficiently. Are sellers delivering on those expectations?
Many sellers are, and this 91-page report is filled with best practice data, analysis and case studies that explain how manufacturers and distributors such as Honeywell Aerospace, MSC Industrial Supply, Cardinal Health and others are meeting customer expectations through excellent website design, customer service and systems integration strategies and programs.
The report also provides detailed tables and charts, an overview of trends in B2B ecommerce, best practice advice and the results of a “Mystery Shopping” survey of 25 well-known B2B websites. Overall, the report spells out the top expectations B2B buyers have for conducting business on an ecommerce site.
View the table of contents for full details on what’s included in the report.