2018 B2B Ecommerce Buyer Expectations Report

Data, analysis and best practices on what business buyers want and how B2B ecommerce leaders win their loyalty

2018 B2B Ecommerce Buyer Expectations Report

The online strategies, rankings, web sales growth, and massive inroads that these global luxury brands and merchants are making in the once stuffy luxury market is documented in Internet Retailer’s new 59-page report.

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, ecommerce rankings, and databases. Learn more about our 360 Premium Memberships.

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2018 B2B Ecommerce Buyer Expectations Report

Business buyers want—and expect—a lot from the ecommerce sites they use (or may use) to make an online purchase quickly, easily and efficiently. Are sellers delivering on those expectations?

Many sellers are, and this 91-page report is filled with best practice data, analysis and case studies that explain how manufacturers and distributors such as Honeywell Aerospace, MSC Industrial Supply, Cardinal Health and others are meeting customer expectations through excellent website design, customer service and systems integration strategies and programs.

The report also provides detailed tables and charts, an overview of trends in B2B ecommerce, best practice advice and the results of a “Mystery Shopping” survey of 25 well-known B2B websites. Overall, the report spells out the top expectations B2B buyers have for conducting business on an ecommerce site.

View the table of contents for full details on what’s included in the report.

What's Included in the 2018 B2B Ecommerce Buyer Expectations Report

  • Detailed overview section on why and how business buyers are setting the bar high in B2B ecommerce for sellers and how sellers are responding
  • 20+ charts and tables revealing robust stats and facts about the ecommerce, business development, website design and customer service features B2B buyers expect from sellers
  • Infographic: B2B Buyer/Seller Report Card benchmarking customer expectations with current B2B seller execution
  • In-depth Mystery Shopping assessment of 25 B2B sellers evaluated across 5 purchasing scenarios
  • Results of an exclusive survey of more than 100 respondents about B2B buyer expectations
  • The demographics of B2B buyers—why they want a quick, easy and personalized experience even for complex B2B purchases
  • In-depth case studies on how sellers overcame challenges and developed a successful ROI that exceeded buyer expectations in such areas as business strategy, customer service, design, marketing and social media, systems integration and technology
  • Specific best practice tips and strategies from leading B2B ecommerce business, design, and technology analysts that managers of all types can use within their organization to meet and exceed customer expectations

49%

The percentage of companies that now do 50% to 74% of all corporate purchases online

48%

The percentage of companies that purchase products online at least once per week

35%

The percentage of B2B buyers that listed their purchasing experience online as only average or fair/poor

B2B Ecommerce Buyer Expectations Report

Data, analysis and best practices on what busi-ness buyers want and how B2B e-commerce lead¬ers win their loyalty

  • B2B Ecommerce Buyer Expectations Report

    View Table of Contents

  • Exclusive survey results on B2B buyer ecommerce priorities
  • Review of 74 metrics benchmarking aggregate performance

  • Report PDF $399

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2018 B2B Ecommerce Buyer Expectations Report

The online strategies, rankings, web sales growth, and massive inroads that these global luxury brands and merchants are making in the once stuffy luxury market is documented in Internet Retailer’s new 59-page report.

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, ecommerce rankings, and databases. Learn more about our 360 Premium Memberships.

Get a Quote