B2B E‑Commerce Buyer Expectations Report

Data, analysis and best practices on what business buyers want and how B2B e-commerce leaders win their loyalty
Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, e-commerce rankings, and databases. Learn more about our 360 Premium Memberships.

B2B E-Commerce Buyer Expectations Report

Business buyers want—and expect—a lot from the e-commerce sites they use (or may use) to make an online purchase quickly, easily and efficiently. Are sellers delivering on those expectations?

Many sellers are, and this 91-page report is filled with best practice data, analysis and case studies that explain how manufacturers and distributors such as Honeywell Aerospace, MSC Industrial Supply, Cardinal Health and others are meeting customer expectations through excellent website design, customer service and systems integration strategies and programs.

The report also provides detailed tables and charts, an overview of trends in B2B e-commerce, best practice advice and the results of a “Mystery Shopping” survey of 25 well-known B2B websites. Overall, the report spells out the top expectations B2B buyers have for conducting business on an e-commerce site.

View the table of contents for full details on what’s included in the report.

What's Included in the 2018 B2B E-Commerce Buyer Expectations Report

  • Detailed overview section on why and how business buyers are setting the bar high in B2B e-commerce for sellers and how sellers are responding
  • 20+ charts and tables revealing robust stats and facts about the e-commerce, business development, website design and customer service features B2B buyers expect from sellers
  • Infographic: B2B Buyer/Seller Report Card benchmarking customer expectations with current B2B seller execution
  • In-depth Mystery Shopping assessment of 25 B2B sellers evaluated across 5 purchasing scenarios
  • Results of an exclusive survey of more than 100 respondents about B2B buyer expectations
  • The demographics of B2B buyers—why they want a quick, easy and personalized experience even for complex B2B purchases
  • In-depth case studies on how sellers overcame challenges and developed a successful ROI that exceeded buyer expectations in such areas as business strategy, customer service, design, marketing and social media, systems integration and technology
  • Specific best practice tips and strategies from leading B2B e-commerce business, design, and technology analysts that managers of all types can use within their organization to meet and exceed customer expectations

49%

The percentage of companies that now do 50% to 74% of all corporate purchases online

48%

The percentage of companies that purchase products online at least once per week

35%

The percentage of B2B buyers that listed their purchasing experience online as only average or fair/poor

What you get

B2B E-Commerce Buyer Expectations Report

Data, analysis and best practices on what busi-ness buyers want and how B2B e-commerce lead¬ers win their loyalty

  • B2B E-Commerce Buyer Expectations Report

    View Table of Contents

  • Exclusive survey results on B2B buyer e-commerce priorities
  • Review of 74 metrics benchmarking aggregate performance
  • Report PDF $299

    Buy Now

Gold Membership

Gain access to our full library of research reports, charts and data, and paywall content on the site.

  • B2B E-Commerce Buyer Expectations Report
  • Exclusive survey results on B2B buyer e-commerce priorities
  • Review of 74 metrics benchmarking aggregate performance
  • Access to All Reports Published
  • Access to All Charts & Data
  • Online Database Access

    Top 500 Basic

  • $2995/year

    See Plan Details

Platinum Membership

Ultimate Intelligence Package. Includes all Gold Membership benefits and access to our Basic Plus Database packages.

  • B2B E-Commerce Buyer Expectations Report
  • Exclusive survey results on B2B buyer e-commerce priorities
  • Review of 74 metrics benchmarking aggregate performance
  • Access to All Reports Published
  • Access to All Charts & Data
  • Online Database Access

    Top 1000 Basic Plus and all International Databases

  • $4995/year

    See Plan Details

Benefits of Upgrading to a 360 Memberships

Upgrade to our Gold and Platinum membership plans to unlock the intelligence and in-depth analysis of all of our research reports yearly. Gold and Platinum members gain access to all published research reports, paywall content on the site (includes charts and data), and Online Databases*, which rank, profile and include data on over 2,500 e-retailers globally. (*Gold and Platinum plans include different database packages)

See Memberships Plans

Database Memberships: Our proprietary data establishes the benchmark for digital commerce. We’ve tracked thousands of retailers across thousands of metrics for over 10 years to assemble databases that set the standard for the industry. Our new database memberships let you access the level of information you need.

See All Databases

Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, e-commerce rankings, and databases. Learn more about our 360 Premium Memberships.