Fix what’s broken to improve profit and the customer experience

Successful online sales increasingly depend on an agile, efficient back-end fulfillment operation – to drive profitability and to keep customers happy and coming back. But for logistics leaders responsible for managing customers, staff, inventory, 3PLs, carriers, tech vendors, and other partners, it’s not always clear what improvement initiatives should take priority. This report discusses the top fulfillment mistakes made by B2C brands, and action steps that will deliver the most profit-driving bang for the buck.

1. Bad Forecasting
2. A Single Warehouse Strategy
3. Poor Retention of Warehouse Associates
4. No Performance Standards for Fulfillment Associates
5. Failure to Automate as Order Volumes Increase
6. Failure to Optimize Packaging
7. Set-It-And-Forget-It Slotting Strategy

Compliments of Amware


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