Artificial intelligence (AI), without question, is one of the hottest topics in retail technology today. The buzz surrounding AI is rising to a fever pitch as leading retailers invest in building AI-infused technologies and vendors incorporate AI into their tools.

While leading online retailers have their own AI programs underway, vendors of technologies and services to e-retailers are adding AI to their existing services and promising retailers that AI can do tasks better, faster and more efficiently than existing systems—or humans.

In this Executive Report, we examine ways online retailers are applying artificial intelligence, their successes, challenges and how AI may reshape the way retailers run their businesses in the future.

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