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How retailers are responding to increasing customer expectations and squeezing maximum efficiency from fulfillment operations.

Amazon.com Inc. has made free, two-day delivery the standard for e-retailers. But it’s hard for retailers to pass shipping costs to customers when the competition is just a few clicks away. Meanwhile, the growth of e-commerce has put a huge strain on existing delivery channels.

To compete, e-retailers must wring as much efficiency as possible from their fulfillment operations. This report shows how e-retailers are rising to the fulfillment and delivery challenge. The report includes Internet Retailer research data on the shipping practices of online retailers and the development of store pick-up points, as well as the results of a consumer survey on shipping preferences.

Compliments of our sponsors: Vargo, OSM, Saddle Creek, Engineering Innovation

 

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