About

In the brave new world of consumer-driven healthcare, there is an opportunity for healthcare organizations to transform their customer service agents into real agents of change and their contact centers into true centers of customer engagement.

Today, how health insurers and providers deal with consumers is more reactive than proactive. When consumers have a question about their healthcare benefits or need treatment and to see a doctor, that’s typically when they call, e-mail or text health insurers and providers.

In this white paper readers will learn:

  • How NYU Langone Health entirely revamped its contact center to achieve higher patient satisfaction.
  • The role customer intelligence, identity management and analytics technology plays in generating better healthcare customer satisfaction.
  • How a contact center and service representatives can become true agents of change for better patient engagement and satisfaction.

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