Companies / Staples

#5
Rank in U.S.
Performance Score:
50 out of 100

Staples aims to make its well-known Easy Button much more than a desk knickknack. The retailer is testing adding IBM Watson technology to enable office managers to press the button to do everything from re-order coffee to find a printer technician’s number to order pizza for the office, said chief technology officer Faisal Masud. IBM’s Watson uses machine-learning technology to engage in a dialogue with people, learning over time how to improve its answers. Staples is testing the Easy Button technology with five businesses in Austin, Texas. It plans to extend the test to more than 100 businesses by the middle of 2017 and fully roll out the service by the end of the year, Masud said.

Headquarters

500 Staples Drive, Framingham MA 1702

Parent Company

Staples Inc.

Merchant Type

Retail Chain

Merchandise Category

Office Supplies

Website

Staples.com
Year Launched: 1998

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Our Staples Coverage

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