Amazon Business has introduced new artificial intelligence (AI) technology features aimed at speeding up procurement workflows and strengthening purchasing oversight for corporate and government customers.

Doug Gray, vice president of technology for Amazon Business, made the announcements Nov. 12 at the Amazon Business Reshape 2025 conference. Gray said the company has rooted its priorities in customer demand for faster execution without ceding oversight.

But now the new features are live.

“Businesses need AI’s speed, without losing control,” Gray said during the keynote. “We use AI to keep you in the driver’s seat, automating manual processes and making it easier to do your job.”

Amazon ranks No. 1 in Digital Commerce 360’s Top 2000 Database. The database is how Digital Commerce 360 tracks the largest North American online retailers by their annual ecommerce sales.

Amazon Business makes its new AI tools live

The rollout includes Amazon Business Assistant, a generative AI tool offering guidance on account configuration and more efficient buying patterns. The assistant uses Amazon Bedrock models and purchasing data to provide recommendations in real time. It is now available to some U.S. desktop users and will expand to more accounts over the coming months.

Another new tool, Savings Insights, applies AI to analyze spending patterns and recommend cost-saving actions such as leveraging quantity discounts or Subscribe & Save. The capability is planned for U.S. availability in late 2025.

To enhance spend governance, Spend Anomaly Monitoring is now active for Business Prime Enterprise and Unlimited customers. It flags unusual transactions to reduce errors or non-compliant spending, a growing concern for regulated sectors.

Beyond procurement approvals, several additions target operational efficiency after checkout. Those additions include:

• A unified Manage Your Delivery interface, coming in early 2026, will streamline delivery preferences across multiple locations.
• Deferred delivery will allow U.S. Business Prime members to schedule large shipments up to 30 days ahead.
• One-time password verification will apply to deliveries valued above $100 to strengthen chain-of-custody security.
• Expanded multi-product palletized delivery aims to simplify receiving high-volume orders.

How finance and IT play into Amazon Business’ new suite of tools

On the financial side, Amazon Business refreshed invoice management tools with group-level oversight and a new Pay by Invoice reporting format, now available across nine countries including the U.S., Canada and major European markets.

The company also introduced Amazon Business IT Services — adding device preparation services on purchases from OEMs such as Apple, Dell and Lenovo — and expanded its Restock Locker program in select U.S. regions for secure equipment distribution inside workplaces.

Gray said the ongoing roadmap is focused squarely on process optimization.

“These AI innovations represent more than just new features — they’re part of our broader vision to help organizations buy smarter and operate more efficiently,” he said.

The upgrades come as procurement teams turn to automation to control decentralized spending and meet increasing compliance requirements amid accelerated digital buying.

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