But now that consumer life has returned to some form of normalcy, with shoppers feeling empowered to cruise store aisles as in pre-COVID-19 days, the question arises:

Have retailers and shoppers kicked curbside pickup to the curb?

That depends.

In August, Kohl’s paused its curbside operations, which it started in 2020, in favor of an automated self-pickup system.

Book retail chain Barnes & Noble Booksellers Inc. no longer has designated curbside pickup spots or outdoor signs about the service. This is “primarily due to declining usage by customers,” a spokesperson says.