The Digital Commerce 360 staff is ringing in 2021 after a challenging, yet exciting year in online retail. Here are the top 15 favorite ecommerce stories of the year, as selected by our editors.

2020 will go down as one of the most challenging and memorable years in retail. Merchants quickly adjusted their business playbooks and learned new strategies due to the coronavirus pandemic, with closed stores and swift changes in consumer habits. Our editors have been covering the industry from all angles by interviewing retailers and analyzing data trends throughout the year. Here are the Digital Commerce 360 staff’s picks of our favorite stories in 2020.

COVID-19 impact

  • 2020 changed the face of grocery retailing—likely forever
    The coronavirus pandemic changed consumer habits, forcing food retailers to adapt quickly. Millions of households started buying groceries online for pickup or home delivery and many will continue using ecommerce options after the crisis passes.


Retailer spotlights

Industry news analysis


  • A curbside holiday shopping experience
    Retailers that don’t execute curbside well will be challenged to compete in today’s omnichannel environment. And some will never get a second chance. Retailers should keep in mind communication, signage, speed and consistency, factoring in all the details that make for a successful curbside holiday.
  • How digitally native brands approach stores
    Retailers that are opening stores for the first time approach omnichannel store technology differently than retailers that have been around for decades. They are selective about the technology they implement, and focus on providing a cohesive online-to-offline experience.