FedEx hired almost 30% more temporary workers this year than last year and hired more third-party companies to provide transportation, driving up expenses at the Ground unit. The division’s package volume jumped 39% from a year earlier.

(Bloomberg) –FedEx Corp. is indefinitely extending some surcharges amid soaring package volume and rising delivery costs, pushing its pricing power further into 2021.

While the added fees will be lower than during the year-end holiday rush, the extension breaks with the typical practice in which the extra charges would lapse after the so-called peak season. FedEx and United Parcel Service Inc. have been handling record volume as the coronavirus pandemic spurs a surge in demand for home delivery of goods ordered online.

“We are experiencing extremely high demand for capacity and increased operating costs across our network this holiday peak season,” FedEx said on its website as it unveiled pricing that will take effect Jan. 18. “We anticipate volume to continue to surge into the new year.​”

FedEx’s decision to extend surcharges beyond mid-January heralds increased pressure on retailers and other shippers, with demand for package deliveries expected to remain robust. UPS is likely to follow FedEx and extend its own special fees, said John Haber, founder of Spend Management Experts, an Atlanta-based consultancy that seeks to save money on shipping for clients.

“We don’t think some of these surcharges are going to be ending any time soon, so you need to be very conservative on budgeting,” Haber said. “The first quarter is still going to be a challenge on the capacity side.”


From Jan. 18 “until further notice,” FedEx will charge an extra $30 for oversize items, $3 a parcel for items requiring additional handling and 75 cents for each SmartPost package, according to prices posted on the company’s website.

Earlier this year, the courier announced surcharges for the holiday season that would run mostly through Jan. 17 to manage the onslaught of demand and to cover extra costs for hiring more workers and acquiring more vehicles.

Demand has been so heavy that at one point during the current peak season, the couriers temporarily stopped taking some packages from large retailers when shipments went beyond pre-agreed allotments. FedEx and UPS have also sought to steer volume to weekends where there’s more capacity.


FedEx failed to keep up with Wall Street’s soaring expectations as a jump in costs at the Ground unit crimped profit margins and spurred doubts about the extent of a bonanza from record package deliveries.

The Ground unit, which carries most of the company’s U.S. e-commerce business, had margins of 7.5% in the fiscal second quarter, down from 11.8% in the previous quarter, FedEx said Thursday. The division’s higher spending on wages and purchased transportation dragged down FedEx’s overall margins from the previous three-month period, even as profit surged from last year.


The cost squeeze is poised to weigh on FedEx despite the courier’s push to raise prices and boost efficiency. A flood of e-commerce parcels is expected to continue even after this year’s gains from the coronavirus pandemic. Since dropping off packages is more expensive at homes than at businesses, the shift threatens FedEx Ground’s effort to restore profit margins to the teens, which it enjoyed when commercial deliveries predominated.

The Ground unit’s profitability in the quarter ending Nov. 30 was “a negative surprise,” Allison Landry, an analyst with Credit Suisse Group AG, said in a note to clients. The margins were “below our expectation and fell short of what we thought were unreasonably high market expectations that were closer to 10%.”

The shares dropped 4.2% to $280.12 at 9:35 a.m. in New York, the biggest drop on the S&P 500 index. FedEx jumped 93% this year through Thursday, placing it in the top 10 gainers of the broad U.S. stock gauge.

The company’s cost challenge parallels similar pressure at United Parcel Service Inc., which sparked a brief rout in its own shares when it warned of higher expenses after reporting results in October. While Wall Street turned bullish on the couriers this year as the pandemic compelled consumers to shop more online, investors have been sensitive to any sign that soaring e-commerce deliveries will weaken profitability.

FedEx said margins at its Ground business will improve after the company gets through the extra costs of the peak holiday delivery season. The unit’s chief, Henry Maier, said on a conference call with analysts that he was “highly confident of double-digit margins” in the next two quarters.


The Memphis, Tennessee-based courier will also get a boost from a rebound in commercial business when the pandemic abates, as the U.S. economy recovers and more people return to offices. But the growth in e-commerce shipments is here to stay, the company said, with those parcels expected to triple from their 2019 level to 111 million a day in 2026.

“Unquestionably, the sustainability and acceleration of the e-commerce business that we have seen and that everybody has highlighted is here to stay,” said Chief Financial Officer Mike Lenz said on the call. “That volume is going to keep coming.”

Covid Costs

The revenue gains “were partially offset by costs to support strong demand and to expand services, variable compensation expense, and Covid-19-related costs,” FedEx said in the statement. The company reported $150 million in costs related to the pandemic for the first six months of the current fiscal year, including $100 million in the previous quarter.

While operating expenses typically rise during the peak holiday season, the impact was even more pronounced this year at the Ground unit because of record home deliveries. FedEx hired almost 30% more temporary workers this year than last year and hired more third-party companies to provide transportation, driving up expenses at the Ground unit. The division’s package volume jumped 39% from a year earlier.

The company’s Express unit fared better, with large gains in international priority packages and U.S. overnight boxes. Express revenue rose 14% to $10.4 billion. Operating margins climbed to 8.7%, a gain of more than three-fold from a year earlier and higher than in in the previous quarter. The unit is positioned for another shot in the arm as Covid-19 vaccine deliveries ramp up worldwide.


Still, Express is getting a boost from special circumstances such as the emergency movement of health supplies and falling competition from passenger flights, which typically carry some cargo. There’s a risk that won’t last as passenger carriers recover after slashing operations because of the pandemic. FedEx counters that it will take 18 to 24 months for airlines to bring freight capacity back to pre-Covid levels.