Amazon is working to keep its ecommerce operations running as the coronavirus pandemic sickens employees and disrupts supply chains.

(Bloomberg)— Inc. CEO Jeff Bezos said the online retail giant is developing COVID-19 testing capabilities as a first step toward a system of regular checks on its employees globally.

In an annual letter to shareholders, the billionaire founder outlined other steps the company has taken to curb the coronavirus, from shutting down non-essential services like Amazon Books to overhauling processes at Whole Foods. The next step was regular testing for all staffincluding those who showed no symptoms, he said. On Thursday, Bezos said his company had assembled a team comprising scientists, managers and software engineers to build internal testing capacity, and hoped to build its first testing lab soon.

“Regular testing on a global scale, across all industries, would both help keep people safe and help get the economy back up and running. For this to work, we as a society would need vastly more testing capacity than is currently available,” Bezos said in the letter, which offers a rare window into the thinking of the world’s richest man and his plans for the company he founded. Bezos in recent years has rarely done media interviews or commented publicly on events.

Amazon is working to keep its ecommerce operations running as the coronavirus pandemic sickens employees and disrupts supply chains. Amid criticism that Amazon wasn’t doing enough to protect workers in warehouses and on delivery routes, Bezos in March wrote to employees, thanking them for their work and predicting the outbreak “will get worse before it gets better.” He subsequently donned a mask and toured a company warehouse near Dallas, where he posed for selfies with workers.


Bezos also reiterated previous company announcements that Amazon has distributed face masks and implemented temperature checks at facilities around the world. Earlier this month, Bloomberg reported that the company was crowding together would-be recruits at job fairsflouting official guidelines urging people to stay at least six feet apart. In the letter, Bezos said: “We’ve shifted training protocols so we don’t have employees gathering in one spot, and we’ve adjusted our hiring processes to allow for social distancing.”

Bezos, as is his custom, included in his note a copy of his 1997 letter to shareholders. It’s a way of reminding his audience that Amazon’s strategy of prioritizing long-term thinking and customer satisfaction over short-term profits has paid off handsomely for investors.

Last year, Bezos used his annual letter to advance an argument that Amazon’s growth had benefited third-party merchants that sell on its site. The comments were widely interpreted as a rejoinder to critics who say Amazon has amassed too much market power and should be broken up.

Amazon is No. 1 in the 2019 Digital Commerce 360 Top 500.