Greg Foran invested billions in cutting costs on everyday items, improved employee retention by raising wages and relaxing the dress code, and also ensured that the retailer’s curbside grocery pickup service rolled out quickly.

(Bloomberg)—Walmart Inc.’s Greg Foran, the architect of the revival of its U.S. stores, is departing to run his native New Zealand’s flag carrier, leaving a big hole at the world’s largest retailer on the cusp of the holiday season.

John Furner, 45, was named to replace Foran, according to a statement. A close friend of CEO Doug McMillon, Furner started working at Walmart as an hourly associate in 1993 and rose to lead Sam’s Club in 2017. He has international experience as well, previously running merchandising and marketing in China. The change will go into effect on Nov. 1.

Foran, 58, was largely responsible for whipping Walmart’s core business into shape over the past five years by making its 4,700 stores cleaner and easier to shop in. His efforts led to more than three straight years of increases in quarterly same-store sales, the key metric in retail. But in recent months, tensions had emerged between Foran and Walmart’s U.S. online chief, Marc Lore.

“It’s a big blow,” Brian Yarbrough, an analyst at Edward Jones, said. “He’s been instrumental to the turnaround and people actually give him more credit than they do Doug. It’s hard to fill his shoes.”

Furner has revitalized Walmart’s warehouse division, Sam’s Club, by closing underperforming stores, consolidating its confusing array of private brands and beefing up its online business.

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Walmart’s U.S. stores were in dire shape when Foran took over the U.S. operations in 2014, after having served a stint in China. Stores were messy, with products out of stock, and Walmart was under threat from discounters like Dollar General and Germany’s Aldi, whose prices were often lower. Foran invested billions in cutting costs on everyday items, improved employee retention by raising wages and relaxing the dress code, and also ensured that the retailer’s curbside grocery pickup service rolled out quickly.

Returning home

Air New Zealand is 49%-owned by the government and part of the nation’s effort to boost tourism and trade. Foran often spoke fondly of his home country, and Air New Zealand posted a video online early Friday that showed him talking about his pride at returning to his native land. His son, Kieran, is a professional rugby league player and a member of New Zealand’s national team.

Air New Zealand is one of the highest-profile jobs in the country—and one that doesn’t become available often. There have been only two CEO changes at the airline since 2005. Foran will replace Christopher Luxon, who resigned in September after more than six years in the role to start a new career in politics.

Foran will be coming in at a time the airline is seeking revive earnings growth after net income last fiscal year tumbled the most in a decade, prompting the company to hire an external consultant to deepen cost cuts.

Air New Zealand, based in Auckland, said in an email that Foran wouldn’t be available for comment until he formally starts the position.

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Blue vest

As a consummate retail expert, Foran is known to possess an encyclopedic knowledge of the intricacies of store operations. He eschewed corporate attire, preferring to wear the blue vest that Walmart’s hourly employees also wear. Store-level profit margins improved as he kept an eagle eye on every expense, from lights to labor.

Despite his success running the U.S. business, a sprawling operation that accounts for about three-quarters of Walmart’s profit, Foran was never fully embraced by Walmart’s corporate culture, which can be hostile to those that don’t rise up through the lower ranks, according to people who know the company’s inner workings.

Then there was Lore, who Walmart elevated to run U.S. ecommerce not long after acquiring Lore’s startup, Jet.com, for $3.3 billion in 2016. Lore has helped inch Walmart.com toward becoming a viable rival to internet giant Amazon.com Inc.—but that growth came at a cost to profits. This irked Foran, people familiar with his thinking have said.

Lore also spent millions on acquisitions that didn’t pan out, like vintage clothing site ModCloth, which was just sold, and on pet projects like JetBlack, a text-based shopping concierge for rich Manhattan dwellers — a demographic that includes Lore.

Meanwhile, Foran held responsibility for the rapid expansion of Walmart’s curbside grocery pickup business, which will be in 3,100 stores by year-end and has brought new customers in. He was named as CEO of Walmart in the U.S. in 2014 after joining the company in 2011.

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Internal candidates for Furner’s job running Sam’s Club include Steve Bratspies, Walmart’s chief merchandising officer, and international chief Judith McKenna.

In a note to clients, Bernstein analyst Brandon Fletcher said Foran “did his job really well” and “seriously loves New Zealand.” Furner is more of “an old-school” Walmart executive, Fletcher said, while noting he is a “strong people leader.”

Walmart is No. 3 in the Internet Retailer 2019 Top 500.

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