Taxes can be complex even at the simplest, most straightforward level. But in the e-commerce environment, where states and other jurisdictions are intensifying their sales tax collection efforts, online retailers are scrambling to ensure they are compliant with these constantly changing laws.

“This used to be straightforward. Online retailers only had to collect taxes in states where they had a physical presence, but that’s not necessarily the case anymore,” says Pete Olanday, practice leader for the consulting retail practice at Vertex, a provider of tax technology and services. “We’re seeing a trend toward online retailers being required to collect taxes in states where they do a certain amount of business—regardless of whether they have a physical presence there.”

Understanding exactly where and how the law requires them to collect taxes can be daunting for online retailers. But Olanday says…

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