Consumers’ expectations for how and when their online orders are delivered have changed. Most online shoppers aren’t willing to wait a week or more for their packages to be delivered. They expect faster delivery. Many also want to choose how they receive these purchases, including a growing segment of consumers who do not want online purchases shipped to their homes.
Kent Savage, CEO of Apex Supply Chain Technologies, an internet of things-based automation provider, discusses how e-retailers can compete more effectively in this new age of shipping and delivery by offering shoppers a diverse a range of fulfillment options.
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