Saint Luke’s Health System had to simplify its mobile portfolio.
The Kansas City-based health system with 10 hospitals and campuses had separate mobile apps that allowed physicians to provide telemedicine visits, allowed patients and providers to communicate via Epic Systems Corp.’s MyChart systems, help patients find a provider within the health system and allow patients to book appoints via Zocdoc. Now they will all be combined into one app.
“It became clear we needed to simplify to a single user interface that would launch the other capabilities and optimize the user’s mobile experience,” says Debe Gash, chief information officer.
Because the healthcare system’s information technology staff doesn’t include app developers, Saint Luke’s decided to hire mobile technology vendor VenueNext to develop the new app. VenueNext has developed mobile apps for several major sports facilities, including Levi’s Stadium, where the National Football League’s San Francisco 49er’s play; Amway Center, home of the Orlando Magic of the National Basketball Association; U.S. Bank Stadium, home of the NFL’s Minnesota Vikings; and Churchill Downs, home of the Kentucky Derby.
VenueNext will work with the other app vendors that previously provided services to Saint Luke’s to build an integration between the new app and the app-based services the hospital provides, Gash says. So some of the apps may still work, or else VenueNext will build those capabilities.
The new app will also offer new features, such as allowing staff and visitors to order food for delivery to a room or pickup. Saint. Luke’s also plans to send push notifications via the app to let patients know about a new service, physician or class, such as a parenting class, that is nearby to where they live or work.
The app will give consumers a convenient access point to their healthcare provider, Gash says. “Consumers are used to convenience and easy access to information. Healthcare should be no different,” she says.
Saint Luke’s plans to launch the new app in the fall. Gash declined to disclose costs.Favorite