MOORESVILLE, N.C., Feb. 15, 2017 — Each week, Lowe’s Companies, Inc. (NYSE: LOW) serves more than 17 million customers in stores, online, on the phone, in customers’ homes and on the jobsite. To continue helping customers wherever – and whenever – they need support, the company is hiring 1,700 full-time employees between now and October to fill new customer support and central production office positions.
“While home improvement inspiration and product selection often begins online and progresses at the store, the work starts at home,” said Jennifer Weber, chief human resources officer. “We want to be there every step of the way as customers move this work forward, whether it’s answering questions for DIY customers or coordinating the work for them through installation services. The central production office and contact center employees who join the Lowe’s team will be part of our continued omni-channel journey to better serve customers.”
Lowe’s customer support centers are located in Indianapolis, Albuquerque, N.M., and Wilkesboro, N.C., enabling the company to provide localized customer support across the U.S. Available customer support positions include representatives to assist the customers who call or email Lowe’s to process orders, schedule repairs or ask questions about specific products. Ideal candidates have computer proficiency and customer service experience.
In July 2016, Lowe’s launched a central production office out of its Indianapolis customer support center to provide customers with at-home installation services. Since its opening, the central production office has facilitated nearly 400,000 customer installations. To broaden this service to customers in the South, the company is expanding its central production office within its Wilkesboro customer support center.
Available central production office roles, which are based in Wilkesboro or Indianapolis, include service and production coordinators, field project specialists, supervisors and managers. Ideal central production office candidates have a broad knowledge of remodeling, project management and construction practices, as well as strong interpersonal skills.
The available positions per location are as follows (numbers are approximate):
More than 500 customer support representatives and central production office positions
More than 500 customer support representatives
More than 600 customer support representatives and central production office positions
Lowe’s full-time employees are eligible for a 10 percent employee discount, incentive programs, 401(k), discounted stock purchase plan, tuition reimbursement and paid time off for community volunteering.
In addition to full-time contact center and central production office roles, Lowe’s is also now hiring more than 45,000 seasonal employees across the U.S. to support customer needs during the busy spring season.
To learn more about available positions in your area and apply online, visit jobs.lowes.com or your local Lowe’s store.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe’s and its related businesses operate or service more than 2,355 home improvement and hardware stores and employ over 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.Favorite